Digital Technology Consulting Company

CriticalRiver’s CARE 360 offers end-to-end managed services to optimize and safeguard Oracle Energy & Water solutions and legacy billing systems, ensuring stability, security, and high performance for seamless utility operations.

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Accelerate Innovation with CriticalRiver’s Product-Oriented Delivery (POD) Model

Discover how CriticalRiver’s POD teams solve complex management and technology challenges with consulting, analytics, digital, engineering, and AI-enabled solutions.

Create Your POD Team Today

CriticalRiver Achieves Prestigious
CMMI Certification

Setting a new benchmark in AI and Innovative Business Solutions
with our latest CMMI certification. Experience unmatched
precision in project management and software excellence.

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Transform Your Career
with CriticalRiver Inc.

Join us and be a part of our 100% employee-owned company, with 1,000+
technologists, 9 global locations, and 40+ Fortune 100 & 500 clients.

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Unlock Business Excellence
with AI-Powered Certainty

CriticalRiver’s DSiL offers a spectrum of capabilities to transform
decision-making processes and instill trust in AI systems. Discover what
our services encompass and how it can benefit your business.

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Get in Touch for Your Complimentary Salesforce Assessment and Enhancement Session!

We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.

Digital
Transformation

Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.

Salesforce Services
and Solutions

Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.

Software
Engineering

Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.

Energy and
Water (Utilities)

Access proven digital solutions to transform and automate Utility processes and deliver customized services.

Oracle Services
and Solutions

Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.

Discover the Business Value We Created

We have powered 170+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.

Improved
speed-to-market by

>25%

Realized cloud TCO
savings by

>45%

Reduced IT maintenance
& operations cost by

>32%

Increased employee
engagement by

>40%

Success Stories More Stories

Discover how we helped a new-age power electronics company implement Salesforce CRM and Pardot to build more meaningful customer engagements.

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Empowered a large high-tech enterprise to drive more meaningful CX.

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Helped a top high-tech company reduce operational costs by 45% and enrich their digital experience with cloud transformation services.

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Want to be a part of our success journey?
Join us!

Why CriticalRiver?

With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.

500K+

Hours of Digital Transformation
Project Experience

500+

Successful
Projects

170+

Happy
Customers

94.6%

Customer
Satisfaction Score

Nimoy: Revolutionizing Customer Engagement with AI Precision

Nimoy - Conversational
Artificial Intelligence Platform

AI-powered Natural Language Processing (NLP) for intent and entity detection
Multiple Natural Language Understanding (NLU) training models to predict user-intent
Live agent handover, allowing humans to takeover bot conversations
Connect any channel to any backend system using standards such as REST
Build customer flows once and deploy to any channel
Chatbot analytics to continuously understand user behavior and adapt

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Our Valued Customers Include

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Customers’ Speak

“In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

Dinakar Makam

Director, Salesforce Engineering,
Guidewire Software
“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

Chandresh Chhatpar

CTO, UWorld
“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

Bill Vanderwall

VP - Business Apps, Malwarebytes