We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.
Digital
Transformation
Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.
Salesforce Services
and Solutions
Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.
Software
Engineering
Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.
Energy and
Water (Utilities)
Access proven digital solutions to transform and automate Utility processes and deliver customized services.
Oracle Services
and Solutions
Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.
Discover the Business Value We Created
We have powered 170+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.
Improved
speed-to-market by
>25%
Realized cloud TCO
savings by
>45%
Reduced IT maintenance
& operations cost by
>32%
Increased employee
engagement by
>40%
Success Stories More Stories
-
Discover how we helped a new-age power electronics company implement Salesforce CRM and Pardot to build more meaningful customer engagements.
-
Empowered a large high-tech enterprise to drive more meaningful CX.
-
Helped a top high-tech company reduce operational costs by 45% and enrich their digital experience with cloud transformation services.
Why CriticalRiver?
With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.
500K+
Hours of Digital Transformation
Project Experience
500+
Successful
Projects
170+
Happy
Customers
94.6%
Customer
Satisfaction Score
Solutions
Nimoy - Conversational
Artificial Intelligence Platform
- AI-powered Natural Language Processing (NLP) for intent and entity detection
- Multiple Natural Language Understanding (NLU) training models to predict user-intent
- Live agent handover, allowing humans to takeover bot conversations
- Connect any channel to any backend system using standards such as REST
- Build customer flows once and deploy to any channel
- Chatbot analytics to continuously understand user behavior and adapt
Our Valued Customers Include
Customers’ Speak
Insights
Our thinking on ideas, technology, and trends that create impact
How Generative AI in Utility is Transforming Billing and Customer Service
Digital Transformation Trends in Utilities: How It Is Shaping the Next Growth Phase
Few of Our Valued Partners
Let’s Start Something New
You can also email us directly at contact@criticalriver.com