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Accelerate Innovation with CriticalRiver’s Product-Oriented Delivery (POD) Model

CriticalRiver Achieves Prestigious
CMMI Certification

Transform Your Career
with CriticalRiver Inc.

Unlock Business Excellence
with AI-Powered Certainty

Transforming Utilities Together

Get in Touch for Your Complimentary Salesforce Assessment and Enhancement Session!

We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.

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Digital
Transformation

Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.

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Salesforce Services
and Solutions

Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.

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Software
Engineering

Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.

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Energy and
Water (Utilities)

Access proven digital solutions to transform and automate Utility processes and deliver customized services.

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Oracle Services
and Solutions

Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.

Discover the Business Value We Created

We have powered 170+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.

Improved
speed-to-market by

>25%

Realized cloud TCO
savings by

>45%

Reduced IT maintenance
& operations cost by

>32%

Increased employee
engagement by

>40%

Success Stories More Stories

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Want to be a part of our success journey?
Join us!

Why CriticalRiver?

With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.

500K+

Hours of Digital Transformation
Project Experience

500+

Successful
Projects

170+

Happy
Customers

94.6%

Customer
Satisfaction Score

Nimoy: Revolutionizing Customer Engagement with AI Precision

Nimoy - Conversational
Artificial Intelligence Platform
  • AI-powered Natural Language Processing (NLP) for intent and entity detection
  • Multiple Natural Language Understanding (NLU) training models to predict user-intent
  • Live agent handover, allowing humans to takeover bot conversations
  • Connect any channel to any backend system using standards such as REST
  • Build customer flows once and deploy to any channel
  • Chatbot analytics to continuously understand user behavior and adapt

Our Valued Customers Include

Customers’ Speak

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

  • “CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

    Chandresh Chhatpar

    CTO, UWorld

  • “CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

    Bill Vanderwall

    VP - Business Apps, Malwarebytes

Insights

Our thinking on ideas, technology, and trends that create impact

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How Generative AI in Utility is Transforming Billing and Customer Service

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Digital Transformation Trends in Utilities: How It Is Shaping the Next Growth Phase

Few of Our Valued Partners

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Certifications

Appraised at CMMI Maturity Level 3 for DEV and SVC

ISO 27001: Information Security Management

ISO 9001: Quality Management

ISO 20000: Managing IT Services

Let’s Start Something New

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    You can also email us directly at contact@criticalriver.com