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Moving from on premises CIS to CCS – Oracle’s Leading-Edge SaaS Customer Service Platform for Energy & Water

Moving from on premises CIS to CCS – Oracle’s Leading-Edge SaaS Customer Service Platform for Energy & WaterGet in Touch b Get in Touch With Us× Get in Touch With Us× [contact-form-7 id="51996" title="Book your meeting...
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How Generative AI in Utility is Transforming Billing and Customer Service

How Generative AI in Utility is Transforming Billing and Customer ServiceIn the article, Gen AI is a subset of AI that focuses on creating content like customized billing and personalized communication, while AI broadly enhances efficiency and accuracy in utilities through...
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Optimizing Business Operations with BPO and MLOps Integration: A Critical Growth Imperative in the Digital-First Era

Finding synergies between Business Process Outsourcing (BPO) and Machine Learning Operations (MLOps) offers a strategic advantage to enterprises. As practices that automate and simplify artificial intelligence (AI) workflows, machine learning operations (MLOps) add discipline...
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Navigating the Data Challenge with CriticalRiver: Data-Driven Innovation in Pharmaceuticals

In the constantly evolving pharmaceutical industry, innovation does not mean just inventing the next breakthrough drug. It also means how well companies manage and utilize their data. However, moving from drug discovery to patient care involves a series of data challenges that...
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Pushing Beyond the Initial Hype: How Organizations Can Create Value with Generative AI?

Ever imagined a world where machines could brainstorm like us? Well, the future is here! A recent blog post from Forrester paints an exciting picture of the future of generative AI. Just think about it – an annual growth rate of 36% until 2030 means it's not just another tech...
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All, Cloud, Salesforce

By Venkata Ramana

Multi-Cloud Management

Venkata Ramana holds a B.E and M.Sc. from BITS Pilani and MBA from Nanyang Technological University, Singapore. Venkat comes with over 15 years of...

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All, Digital Transformation, Salesforce

By CriticalRiver

Year 2020 – Technology Trends, COVID-19

Venkata Ramana holds a B.E and M.Sc. from BITS Pilani and MBA from Nanyang Technological University, Singapore. Venkat comes with over 15 years of...

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All, Salesforce

By CriticalRiver

Dreamforce, 2019, Cherished Moments

The annual Dreamforce event held from Nov. 19-22, 2019, at Moscone Center, San Francisco was an eventful, exciting experience and hugely successful...

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All, Oracle

By CriticalRiver

AI Powered HR

Simplify complex HR processes Improve talent success Enhance the employee experience It’s that simple. There was to be a meaningful alignment...

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All, Cloud

By CriticalRiver

Cloud-as-a-Service

“The interesting thing about cloud computing is that we’ve redefined cloud computing to include everything that we already do. I can’t think of...

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All, Salesforce

By CriticalRiver

Einstein Analytics

Einstein Analytics at a glance is simply Artificial Intelligence (AI) powered Analytics ideally for CRM (considering Salesforce has developed this,...

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All, Oracle

By CriticalRiver

Analytics in HCM

It’s a new era of transparency. There are many companies that provide benchmarking tools to help you find your worth (a phrase Glassdoor coined)...

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All, Managed Services

By CriticalRiver

Supply Chain Managed

We have discussed this before. There are enough examples of Supply Chain Disasters in this world to convince us about the importance of supply chain...

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