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Digital Engagement

Our Experience
Speaks Volumes

45+

Global
Resources

45+

Projects
Executed

100%

Referenceable
Customers

Why CriticalRiver?

Our digital engagement solutions span across multiple industries helping enterprises create brand awareness, engage, interact, and communicate with existing and prospective customers and maximize digital reach, and conversions.

  • We leverage right-fit digital engagement tools and technologies that are aligned with your enterprise goals and objectives
  • We help you build greater digital engagement solutions that are simple, easy, and seamless
  • Our time-tested digital engagement framework is customized and tailored to suit your present and future requirements
  • The digital engagement solution helps you disseminate quality information across all omni channels
  • We help you build greater collaboration between your employees and customers
  • Our solutions enable you to create, build, and retain customers significantly boosting ROI

Our Offerings

Customer Engagement

Customer engagement at multiple touch points and enhancing their digital experience has become paramount. CriticalRiver builds robust, creative, and compelling applications, E-commerce platforms with compelling, intuitive user experience and user interface that will effectively increase customer digital engagements leading to more conversions

Employees Engagement

A highly interactive, collaborative internal employees engagement is crucial to improve, enhance efficiency. We help our customers with automation of processes leverages Salesforce and Oracle digital solutions. Digitalization process will enable your employees improve operational efficiency for improved productivity.

Marcom Engagement

Marketing and Communication is essential to increase the visibility of your company and to collaborate with the sales team to effectively disseminate quality information and build a brand identity. CriticalRiver enables enterprise with Salesforce Pardot Marketing Automation platform to increase sales funnel for more leads and conversions.

Brand Engagement

We help small, medium, and large enterprises with brand visibility, awareness and identity with a strategic paid and organic marketing campaigns that will enhance, improve brand visibility, and disseminate quality information driving growth. We offer end-to-end brand engagement services that will be engaging, persuasive ensuring you connect with your prospective customers.

Omni-Channel Engagement

It is extremely important to engage with external stakeholders and prospective customers to engage on multiple channels to increase visibility and brand identity. Our strategic Omni-Channel engagement model is formulated to help our customers with connect with customers at multiple touchpoints aligned with your strategic goals and business objectives.

Social Media Engagement

In a touchless, contactless world social media engagement usage has increased by leaps and bounds. A very well devised strategic social media plans and its execution has not been more important than today. CriticalRiver social media experts are adept at building a robust social media marketing plans and executing it to drive more leads and conversions.

Success Stories

Discover How We Helped Our Customers With Digital Engagement Solutions
Industry: Travel Services

A large Visa Processing Company Increased Efficiency, User Adoption with Greater ROI by Retiring Legacy Platform and Implementing Service Cloud Lightning

CriticalRiver helps a large passport and visa processing company increase efficiency, user adoption with greater ROI by retiring legacy platform and implementing Salesforce Service Cloud Lightning

Download Case Study
Industry: Non-Profit, Entertainment, Gaming & Entertainment

CriticalRiver Implemented Salesforce Community Cloud, to enable employee communities for a large Gaming & Entertainment Company that Enhanced Productivity, Loyalty, Enriched Digital Engagement, Helping them Retain Best Talent and Beat Attrition

Salesforce Community Cloud implementation to enable employee communities for a large Gaming & Entertainment Company Enhancing Productivity, Digital Engagement, Helping Retain Best Talent and Beat Attrition and improve employee efficiency

Download Case Study
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Blogs

Our ideas, technology, and trends that create impact

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White paper

Multi-Cloud Management – The future of Cloud

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Thought leadership

Digital Transformation – 2021 and Beyond

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Testimonials

  • “CriticalRiver is a technology partner that can deliver on its commitments. They have proved it by implementing the pardot marketing automation platform in 6 weeks and bought value to our business”

    Chris Cook

  • "We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitme...

    Vishnu Narra

    CTO, Checked In Care

  • “By leveraging Pardot, we improved the effectiveness of our marketing campaigns and also track our success through measurable metrics such as percentage of sales funnels increase as a result of our marketing campaigns.”

    Vice President

    Global Marketing & Communications, US-Based Semiconductor Company

  • “I really appreciate the visibility and insight on initiatives from the CriticalRiver side. “We at Five9 are extremely pleased with Team CriticalRiver’s performance and are excited to see the continued tremendous progress!”

    Alex

    Five9

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, d...

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

  • We call our relationship a partnership, and CriticalRiver has really embodied the meaning of that word. There is always a seeking for a win-win and for the best outcomes for all parties involved. Beyond that important a...

    Salesforce Account Executive

  • Letswork is engaged with CriticalRiver for providing mobility application development, and managed services. CriticalRiver empowered us to streamline Processes and Reduce Costs for Improved Efficiency and Increased Produ...

    Omar AlMheiri

    Co-founder, Letswork

More Testimonials

Let’s Start Something New

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    You can also email us directly at contact@criticalriver.com