Revolutionizing Business Operations
How CriticalRiver’s Innovative Solutions Drive Growth – A Collection of Case Studies
Maximize your ROI with Salesforce services
In the realm of customer relationship management and business operations, Salesforce Solutions stand at the forefront of transformative technology and services. Specializing in Service Cloud, Sales Cloud, Marketing Cloud, CPQ, and Data Cloud, we customize solutions to enhance customer experiences and streamline sales and marketing processes, driving success through innovation and expertise in customer relationship management.
How Digitally Transforming Operations with Salesforce Improves Business Performance
360-degree view of customers and suppliers
70% reduction if production fulfilment time
100% increase in operational efficiency
CriticalRiver Boosts American Building Materials Company’s Sales with Salesforce CPQ
Solution Components
Sales Cloud, Service Cloud, LWC, CPQ, HTML, Javascript, Apex Classes, Triggers, Flows
The Customer
The customer is an American building materials firm specializing in AI-powered smart windows for energy efficiency, comfort, and a cloud-connected user experience, recently public via a SPAC.
The Challenge
The customer aimed to streamline their sales process and improve team efficiency by implementing Salesforce CPQ and a custom system, simplifying data access and reducing custom fields.
The Solution
CriticalRiver’s team revamped the data model and sales process, collaborating with the client to develop reusable LWC and Apex components for enhanced productivity and user experience.
The Results
- Enhanced user experience through sales process redesign
- Quicker, multi-option quote creation with Salesforce CPQ
- Improved data visibility from data model revamp
- Flexible Apex and LWC components for efficient future solutions
- Improved management decision-making from better data insights
Implementing Oracle Services
In the domain of enterprise technology and business operations, our expertise in Oracle technologies, including SaaS, PaaS, NetSuite ERP, E-Business Suite, and Oracle Analytics, positions us at the vanguard of transformative services. We excel in creating tailor-made solutions that bolster business efficiency and scalability. Our focus ranges from cloud-based offerings to comprehensive ERP systems, ensuring your business excels in a competitive landscape through our specialized knowledge and innovative approaches in enterprise technology solutions.
How a Dubai Service Firm Enhanced HR Functions by Switching Transitioning from EBS to Oracle HCM Cloud
70% New HR system improved efficiency
60% Cost savings increased
85% Data accuracy and reporting improved
CriticalRiver Powers Operational Efficiency for a Leading Services Company in Dubai
Solution Components
Oracle E-Business Suite R12, HCM Cloud – Global HR & Absence Management
The Customer
The client is a key player in Dubai, offering specialized services in custom-designed offices and warehouses, as well as support in establishing and operating businesses.
The Challenges
With HR processes reliant on outdated EBS systems, this business services provider was facing limitations and relying on manual processes.
The Solution
CriticalRiver stepped in to revolutionize HR for the company by migrating HCM data from EBS to Oracle HCM Cloud, integrating and streamlining HR business processes and giving users more control.
The Results
- A more efficient and flexible HCM platform with optimized processes
- Streamlined absence management for informed decision-making
- More accurate data and insightful reporting and analysis
- Significant infrastructure cost savings
- Improved user experience for employees, managers, and HR team members
- Reduced dependency on IT teams
Powering Seamless Tech Integration
At the forefront of operational efficiency and system integration, unified integration solution excels in seamlessly connecting disparate systems such as Salesforce and Oracle. By tailoring solutions that enhance data exchange and interoperability, we leverage strategic partnerships with industry-leading platforms such as Workato, Boomi, and Mulesoft. Our expertise ensures a streamlined integration experience, facilitating smoother business operations and data management.
How Streamlining Application Development Enhanced Overall Efficiency
30% Faster application development through collaborative efforts
40% Reduction in email exchanges with automation tools
35% Decrease in production bugs with improved E2E testing
CriticalRiver Provides Development, Testing & Marketing Services to Major Hi-Tech Enterprise
Solution Components
Salesforce Marketing Cloud
The Customer
The customer is a Hi-tech Cyber Security company with offices in North America, Europe and Asia. The company specializes in building and delivering anti-virus solutions.
The Challenge
- Development of new applications for seamless integration
- Enhance user experience through quality testing and bug fixes
- Automate marketing to boost efficiency and reduce costs
The Solution
- BA logs requirements in JIRA; Admins aid Sales, maintain systems
- Dev customizes CPQ, integrates features; Consultant support
- QA uses JIRA, TestRail for testing, bug fixes, E2E
- Applications optimize communication, automate Community Cloud
- Marketing runs Salesforce campaigns, leverages data analytics
The Results
- Improved collaboration in application development
- Automation tools reduce email traffic
- Robust E2E testing lowers production bugs
- Enhanced marketing with Salesforce Marketing Cloud
- Seamless project management via JIRA and TestRail integration
Innovative Software Engineering Solutions
Our expertise in digital transformation covers Web and Mobile Development, AI/ML, and more. We specialize in advanced digital solutions, infrastructure optimization, and analytics, customizing our approach for your project needs. We are committed to innovation and excellence, ensuring your projects are efficient, effective, and set new standards in the evolving digital landscape through our deep mastery of web, mobile, and AI/ML technologies.
How IoT-Powered Automation Transforms Global Manufacturing Firm
65% Reduction in costs
360-degree view of remote machine utilization
100% of physical computer inspections automated
CriticalRiver Transforms Global Manufacturing Firm with IoT-Powered Automation
Solution Components
Bot Agent software powered by IoT
The Customer
The customer is a renowned name in the manufacturing of devices for inspection and production of semiconductor products.
The Challenge
- Accessing and tracking the utilization of data
- Exploring all software and applications installed on the computer systems
- Analyzing CPU level statistics for each computer system
- Identifying which computer systems are reusable
The Solution
- Remotely installable tracker bot agent
- Collects Master IP, computer name, local resource stats
- Analyzes system location, usage, software, and CPU stats
- Intuitive user interface/console
- Allows remote machine access, data tracking, report generation
The Results
- The intelligent Automation process eliminated the need for physical inspection of computer systems
- Enhanced customer digital experience with 360-degree utilization reports
Comprehensive Data & Analytics Solutions
Positioned at the vanguard of data optimization, our Data & Analytics services encompass the full spectrum of Data Engineering, Data Science, and Data Strategy & Architecture. Tailored to meet your specific needs, whether it’s constructing a robust data infrastructure, deriving actionable insights, or formulating a strategic data management blueprint, our proficient team is dedicated to your success in the dynamic realm of Data & Analytics.
Learn How To Transform Your Business with Cutting-Edge Data Analytics Solutions
90% increase in operational efficiency
70% improvement in decision-making accuracy
85% higher customer objective fulfillment
Transform Your Business with Cutting-Edge Data Analytics Solutions
Solution Components
Amazon SageMaker, Tableau (data visualization tool), Code coverage and unit testing tools, API management platforms, Cloud platforms, DevOps tools and practices, Windows and Unix/Linux environments
The Customer
The customer, a top online corporate travel management firm, offers desktop and mobile solutions with AI and machine learning-enhanced search, inventory, and support.
The Challenge
- Improved Cloud/On-Premises Services for business growth
- Smart Model Management for ML model deployment and maintenance
- Enhanced Analytics for actionable data insights
- Efficient Onboarding/Development with API services and guides
The Solution
The CriticalRiver team built tailored solutions to enhance cloud and on-premises services, implement intelligent model management, and leverage advanced analytics capabilities, empowering businesses to unlock the full potential of their data.
The Results
- Business-focused cloud/on-premises enhancements
- Insight-driven decision-making via advanced analytics
- Expert strategic planning for customer goals
- Robust functionality with standardized testing frameworks
- Tailored, scalable solutions with contemporary DevOps and Amazon SageMaker integration
About CriticalRiver
CriticalRiver is a trusted digital technology consulting company with a demonstrated track record of successful technology implementations in Digital Transformation, Digital Experience Management, Digital Engagement, and Digital Engineering.
1000+ Number of Global Resources
150+ Customers
1000+ Certifications
9.5 / 10 Customer Satisfaction Rating
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