There has been a second, third spike in some parts of the world, but experts predict we can flatten the curve and things begin to get normal by the end of the first quarter-2021. And when sanity prevails, from the businesses perspective, the world will undergo a paradigm shift in the new normal and one of them is a new persona – The Contactless Customer.
A TOUCHLESS TOMORROW is the NEW REALITY
The customer has and will always be at the center of the universe for enterprises, for they are the reason for our existence. So, how do we re-imagine contactless customer in a touch-free new normal.
The Capgemini Research Institute surveyed over 5,000 consumers and over 1000 executives from 12 major economies: Australia, Brazil, China, France, Germany, India, Italy, The Netherlands, Spain, Sweden, the United Kingdom, and the United States.
