Salesforce’s Einstein Bots are now on demand for Live Customer Service Analyst Style interaction. Powered by AI and machine learning, it’s the hot and happening thing on the bot universe and slightly lower on the techverse as well. It’s not a far fetched statement if we say that AI has completely transformed the sales and marketing processes. And brands are scurrying to get on the Bot express to give their customers an authentic customer experience. Yes, CX is the name of the game and we can go nowhere without mentioning it. Bots are here to enhance the CX.
The same customer who has no time, and has been spoilt for choices of multiple brands if one brand fails to reach up to their expectations. And chatbots are the best choice for this task as they are run by machine learning that can discover common ties and threads based on past interactions in a fraction of a second in comparison to their human counterparts.
CriticalRiver’s answer to the Bots is Nimoy.
Nimoy is an AI powered chatbot, and a very cool one at that. If you could program intelligent- almost human interactions for your users with minimal developmental efforts, is it really that hard? We know your answer is NO.Nimoy is our answer to digital transformation for our customers who’s clients demand efficiency, ease, and authenticity when they interact with them. Nimoy can actually listen and respond with relevant content in return.
What are the core modules that are involved?
BOT Builder - Design, Manage Stories, API Integration & TestChannels - In-App, Facebook Messenger, Email…Etc BOT Analytics - Dashboard & Reports BOT Manager - Helps Manage Framework For Better Interactions ML Models - Intent & Entity Recognition, Sentiment Analysis Comprehension Model - Extraction Of Knowledge From Unstructured Data Image Processing - Image Tagging & Classification, Data Extraction Training / Learning - Evolve From Every Interaction
What are the main features?
Why use Chatbots?
ChatBot services help companies to enhance their customer experience, improve engagements, increase customer retention, acquire new customers and monetize customer base.
What are the various applications?Personal services
IT Help Desk
Chatbots are here to stay, and if you are interested in knowing more about it, reach out to us at [email protected].