Our Experience
Speaks Volumes
45+
Global
Resources
45+
Projects
Executed
100%
Referenceable
Customers
Chatbot Built In Business Logic

Account Management
View account transactions
Manage admin-related activities

Customer Service
Customer feedback & measurement
Higher customer satisfaction

Marketing
Targeted offers
Better user engagement

Sales
Targeted offers
Better user engagement

Human Resources
Targeted products/services offerings
Better conversion rates

IT Help Desk
Standardized support information
Reduced cost of support
Nimoy Makes Provisioning Chatbot Functionality Easy

AI-powered Natural Language Processing (NLP) for intent and entity detection

Multiple Natural Language Understanding (NLU) training models to predict user-intent from incoming Bot requests

Live agent handover, allowing human to takeover bot conversation

Connect any channel to any backend system using standards such as REST

Build customer flows once and deploy to any channel

Chatbot analytics that enables the system to continuously learn about user behavior and adjust to provide a better experience

AI-Powered Nimoy Chatbot Features Overview
Blogs
Our ideas, technology, and trends that create impact
Reimagining CRM with AI-First Thinking: The Agentic Enterprise Advantage
Customers’ expectations are rising from personalizing products and services offered to proactively anticipating their needs. This is why in our hyper-digital world, organizations are not judged by how much data they store, but...
Demystifying Salesforce RCA and RCB: A Modern Guide to Smarter Revenue Operations
If you're navigating the maze of CPQ, billing, and revenue recognition, you're probably hearing a lot about Salesforce Revenue Cloud Advanced (RCA) and Revenue Cloud Billing (RCB). But what exactly are these tools? How do they...
White paper
Multi-Cloud Management – The future of Cloud
Thought leadership
Digital Transformation – 2021 and Beyond
Let’s Start Something New

You can also email us directly at contact@criticalriver.com