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Moving from on premises CIS to CCS – Oracle’s Leading-Edge SaaS Customer Service Platform for Energy & Water

Moving from on premises CIS to CCS – Oracle’s Leading-Edge SaaS Customer Service Platform for Energy & WaterGet in Touch b Get in Touch With Us× Get in Touch With Us× [contact-form-7 id="51996" title="Book your meeting...
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How Generative AI in Utility is Transforming Billing and Customer Service

How Generative AI in Utility is Transforming Billing and Customer ServiceIn the article, Gen AI is a subset of AI that focuses on creating content like customized billing and personalized communication, while AI broadly enhances efficiency and accuracy in utilities through...
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Optimizing Business Operations with BPO and MLOps Integration: A Critical Growth Imperative in the Digital-First Era

Finding synergies between Business Process Outsourcing (BPO) and Machine Learning Operations (MLOps) offers a strategic advantage to enterprises. As practices that automate and simplify artificial intelligence (AI) workflows, machine learning operations (MLOps) add discipline...
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Navigating the Data Challenge with CriticalRiver: Data-Driven Innovation in Pharmaceuticals

In the constantly evolving pharmaceutical industry, innovation does not mean just inventing the next breakthrough drug. It also means how well companies manage and utilize their data. However, moving from drug discovery to patient care involves a series of data challenges that...
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Pushing Beyond the Initial Hype: How Organizations Can Create Value with Generative AI?

Ever imagined a world where machines could brainstorm like us? Well, the future is here! A recent blog post from Forrester paints an exciting picture of the future of generative AI. Just think about it – an annual growth rate of 36% until 2030 means it's not just another tech...
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All, Salesforce

By CriticalRiver

Salesforce Tech Update

While Salesforce Lightning is an entire component framework and platform for developing enterprise applications, most of the other component...

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All, Salesforce

By CriticalRiver

Advantage Einstein

We cannot stress this fact enough, Data is the king now. Sure, customers are kings as well, but to give the customers a perfect experience, you need...

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All, Utilities

By CriticalRiver

Innovation In Utilities Industry

Customers have gotten sophisticated – technologically speaking and want.. nay.. DEMAND that their utility provider catches up. “Everything is on...

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All, Salesforce

By CriticalRiver

SuiteSuccess for SuiteCommerce

A better Way to Do Ecommerce for all types of Industries, BusinessesWhat is SuiteCommerce: NetSuite SuiteCommerce links every step of a...

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All, CEO-Corner

By CriticalRiver

CIO Marathon Conference

Our CEO Anji Maram attended the CIO marathon conference held at Silicon Valley Capital Hub, San Jose, California on Oct. 17, 2019. This is in...

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All, Digital Transformation

By CriticalRiver

Success story: Telecom Company

The Success Story – How CriticalRiver Empowered A Telecom Giant Transform Their Customers’ Digital Experience Journey In a digitally-driven world we...

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