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CriticalRiver Empowers Gaming & Entertainment Company with Salesforce Community Cloud, Boosting Productivity, Loyalty, and Talent Retention

Impact Delivered

  • 360-degree view of all employees
  • 30% Drop-in meetings and emails exchanges
  • 80% Improvement in employee efficiency and productivity
  • The Customer

    The Customer

    The customer is a leading gaming and entertainment company that develops, publishes, and distributes interactive entertainment and leisure products around the world.

  • The Challenge

    The Challenge

    3D-Priniting-Challenges-Img.jpg

    CriticalRiver was engaged as a technology partner to solve the following challenges:

    • Lack of one common platform for employee collaboration with HR, peers, and colleagues
    • Manual HR processes are practiced in critical areas such as employee onboarding and compliance regulations
    • Direct communication is hampered due to a lack of relevant tools
    • Multiple meetings and emails were exchanged to resolve simple tasks
    • No platform provides a 360-degree view of employees

    Lack of a complete, single-source window for all HR information and data

  • The Solution

    The Solution

    • Implemented Salesforce Employee Communities for collaboration and on-boarding
    • Integrated talent management, employee journey, and engagement with efficient onboarding
    • Employee learning and collaboration capabilities
    • HR help desk self-service features powered by Salesforce Communities by enabling chatter
    • Enabled HR compliance processes through the Communities Cloud
    • Assimilate HR analytics to analyze productivity metrics and make informed decisions
    • Integrated employee community forum to boost employees’ engagement
    • Responsive, mobile-enabled capabilities to enable HR and employees to stay connected on the move
    • Delivered personalization components to generate and share personalized feeds for files, articles, and topics, delivering a holistic digital experience
    • Integrated customization and branding capabilities to enhance the brand and employee experience
    • Build community engagement for employees internally and customers’ externally to create a seamless digital experience
  • Solution Components

    Solution Components

    Salesforce Community Cloud for Employees, Salesforce – Analytics Cloud

  • The Results

    The Results

    • Significant improvement in employee efficiency and productivity
    • Online engagement resulted in a 30% drop-in rate for meetings and email exchanges
    • Enhanced collaboration between HR and employees to accomplish more work in less time, including HR compliance processes.
    • Salesforce Community Cloud allows your employees to stay engaged and share ideas
    • Mobile-enabled features allowed various teams to engage and access information on the go.
    • Real-time analytics data helped in making decisions faster for employee retention and beating attrition
    • Enriched the digital experience for employees, managers, and the HR team, resulting in higher end-user adoption
    • A unified 360-degree view of all employees helped in collaborative digital engagement
    • Significant increase in employee productivity, loyalty enabled enhanced customer digital experience, and shareholder value

Impact Delivered

  • 360-degree view of all employees
  • 30% Drop-in meetings and emails exchanges
  • 80% Improvement in employee efficiency and productivity

The Customer

The customer is a leading gaming and entertainment company that develops, publishes, and distributes interactive entertainment and leisure products around the world.

The Challenge

3D-Priniting-Challenges-Img.jpg

CriticalRiver was engaged as a technology partner to solve the following challenges:

  • Lack of one common platform for employee collaboration with HR, peers, and colleagues
  • Manual HR processes are practiced in critical areas such as employee onboarding and compliance regulations
  • Direct communication is hampered due to a lack of relevant tools
  • Multiple meetings and emails were exchanged to resolve simple tasks
  • No platform provides a 360-degree view of employees

Lack of a complete, single-source window for all HR information and data

The Solution

  • Implemented Salesforce Employee Communities for collaboration and on-boarding
  • Integrated talent management, employee journey, and engagement with efficient onboarding
  • Employee learning and collaboration capabilities
  • HR help desk self-service features powered by Salesforce Communities by enabling chatter
  • Enabled HR compliance processes through the Communities Cloud
  • Assimilate HR analytics to analyze productivity metrics and make informed decisions
  • Integrated employee community forum to boost employees’ engagement
  • Responsive, mobile-enabled capabilities to enable HR and employees to stay connected on the move
  • Delivered personalization components to generate and share personalized feeds for files, articles, and topics, delivering a holistic digital experience
  • Integrated customization and branding capabilities to enhance the brand and employee experience
  • Build community engagement for employees internally and customers’ externally to create a seamless digital experience

Solution Components

Salesforce Community Cloud for Employees, Salesforce – Analytics Cloud

The Results

  • Significant improvement in employee efficiency and productivity
  • Online engagement resulted in a 30% drop-in rate for meetings and email exchanges
  • Enhanced collaboration between HR and employees to accomplish more work in less time, including HR compliance processes.
  • Salesforce Community Cloud allows your employees to stay engaged and share ideas
  • Mobile-enabled features allowed various teams to engage and access information on the go.
  • Real-time analytics data helped in making decisions faster for employee retention and beating attrition
  • Enriched the digital experience for employees, managers, and the HR team, resulting in higher end-user adoption
  • A unified 360-degree view of all employees helped in collaborative digital engagement
  • Significant increase in employee productivity, loyalty enabled enhanced customer digital experience, and shareholder value

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