7 min read
Key Highlights
- 98% on-time delivery for projects achieved
- 500+ BIS tickets resolved, ensuring system stability
- 20+ sprints delivered, meeting all deadlines
- 10+ projects completed, driving business alignment
Customer Speak
In the high-performance world of global connectivity and network security, delivering operational efficiency at scale is essential. Aryaka, a Unified SASE leader, needed a robust, future-ready CRM foundation to meet growing demands and unify operations across sales and service.
“CriticalRiver’s Salesforce solution empowers our teams with real-time visibility, streamlined quoting, and faster decision-making—enabling us to drive agility and efficiency across the board,” said Venkat Ranga, Vice President of Business Technology at Aryaka.
Products Used
-
Salesforce Sales Cloud
-
Salesforce Service Cloud
-
Salesforce CPQ
Customer Overview
Addressing Operational Demands as a Unified SASE Leader
Aryaka, a leading Unified SASE provider specializing in wide-area software-defined networking connectivity, application delivery, and network security, needed a robust Salesforce implementation to support its growing client base and evolving operational demands.
Challenge
Inefficient CPQ System and Delivery Bottlenecks Limiting Productivity
Aryaka faced challenges managing its expanding operations due to CPQ performance issues, delivery bottlenecks, and the absence of a structured project management approach. These gaps hindered their ability to streamline sales, service, and quoting processes—affecting both operational efficiency and customer satisfaction.
Solution
Comprehensive Salesforce Implementation with Scrum Methodology
CriticalRiver partnered with Aryaka to implement a tailored Salesforce solution addressing these pain points. The initiative included:
- Salesforce Sales Cloud: Enhanced sales operations and improved customer interactions
- Salesforce Service Cloud: Streamlined service inquiries and faster issue resolution
- Salesforce CPQ: Optimized the quoting process for speed and precision
- Scrum Methodology: Enabled agile delivery and priority-based task execution
This comprehensive setup helped Aryaka improve workflows, scale effectively, and elevate client satisfaction.
Results
Efficiency, Agility, and Scalable Growth Delivered
CriticalRiver’s Salesforce expertise and agile execution significantly enhanced Aryaka’s operational efficiency, minimized downtime, and strengthened customer interactions. The transformation built leadership confidence, unlocked scalable growth, and provided a future-ready Salesforce platform aligned with Aryaka’s strategic goals.
Are you looking for a similar solution?
You can also email us directly at contact@criticalriver.com