50%
Reduction in IT License Costs
70%
Reduction in Manual Processes
40%
Installation Efficiency Increase
The client is a distinguished not-for-profit institution. It is chartered and legally incorporated within its respective state jurisdiction. This organization maintains its autonomy through its unique incorporation. Oversight is provided by a dedicated and authoritative Board of Directors.
![3D Priniting Challenges Img](https://www.criticalriver.com/wp-content/uploads/2023/02/3D-Priniting-Challenges-Img.jpg)
The client faced operational inefficiencies due to:
- High reliance on manual processes
- Increased technician costs and travel expenses
- Difficulty in scheduling professional installation sessions
- No solution for flexible customer appointment scheduling
![managed-criticalriver-solution-img](https://www.criticalriver.com/wp-content/uploads/2022/02/managed-criticalriver-solution-img.jpg)
Integration of FSL and Sales Cloud, leading to a new user-friendly FSL mobile application
- Processes configurations like:
- Scheduling policy and Work Rules
- Defined Service Territories, Resources, and Operating Hours
- A flow-based application with LWC and guest community service components
- Automation of scheduling and Quote Approval processes
- Salesforce CPQ package for quotation formulation
FSL, Service Cloud, Sales Cloud, Experience Cloud and Dealer Communities
- Reduced manual processes, notably in service appointment cancellations
- Improved road layouts for quicker technician travel
- Quicker revenue recognition from efficient installations
- Customer access to Guest Community, lowering costs and IT license needs
- More flexible service appointment scheduling, enhancing operational efficiency
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You can also email us directly at contact@criticalriver.com