Social-distancing and contactless everything is the need of the hour; the coronavirus pandemic has brought new necessities for a new normal. During...
Introduction A customer experience transformation is taking place. It is radical, it is far-reaching, and customers are pressing it. The digital age...
They are in the books, the new normal or a brand-new beginning, regardless of how you think about the last twelve months—it’s done. It’s already...
The COVID-19 lockdown has forced millions of people worldwide to change their routine overnight. Most sectors of the economy have seen disruption....
Customer expectations evolve quickly, and companies need to adjust through digital transformation to know the consumers and their journey. CX is now...
From the fast increase in massive open online courses (MOOC), to the extensive use of mobile devices that help in blended learning models,...
One size fit all is just a fad these days as far as customer experience is concerned. Customers demand brands to be present in the channels they...
Do you remember this quote, “Nobody goes there anymore, it’s too crowded”? It’s been over 60 years, but the quote still sends a chill down business...
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