CriticalRiver’s Commitment to Excellence: Our Global Certifications
With a relentless commitment to innovative solutions, CriticalRiver helps its clients—the world’s leading enterprises and Fortune 100 and 500 companies—solve complex business challenges. This global recognition of excellence, innovation, and customer satisfaction is reflected directly through the wide range of certifications that we achieve. The certifications not only speak to our dedication to strive for excellence but also mirror our delivery of excellent value to our customers. Here are some of our major certifications:
Capability Maturity Model Integration (CMMI)
CMMI model is a proven set of best practices organized by critical business capabilities which improve business performance. It is designed to be understandable, accessible, flexible, and integrate with other methodologies such as agile.
Benefits:
- Reduction in defects
- Improved development productivity
- Reduction in delivery time deviation
- Improvement in customer satisfaction
- Reduction in cost variance
ISO 27001: Information Security Management
ISO 27001 is the international standard for information security management.
ISO 27001 sets out a framework for organisations to establish, implement, operate, monitor, review, maintain and continually improve an ISMS (information security management system).
Certification to the ISO 27001 standard is recognised worldwide as proof that your organisation’s information security management is aligned with best practices.
Benefits:
- Improved Security: Decreased the probability of data breaches and cyberthreats.
- Regulatory Compliance: Ensuring that compliance with different laws and regulations is based on information security.
Trust and Confidence: Build trust with customers based on information security practices being stringent enough.
ISO 9001: Quality Management
ISO 9001 is an international standard for quality management systems. It is confirmation of our commitment to delivering services in a consistently high-quality manner and to consumers’ expectations. It means that our processes will run perfectly, our employees are highly trained, and the best solution that reaches the clients corresponds to their needs.
Benefits:
- Improved Customer Satisfaction: Satisfy the customers by being more than they expect regarding the delivery of services or products.
- Improved Efficiency: Better, streamlined, and defined processes; less waste.
- Continuous Improvement: It’s the ongoing and steady effort to enhance quality and performance.
ISO 20000: Managing IT Services
ISO 20000 is the accredited worldwide standard in IT service management, confirming that CriticalRiver assures IT service delivery is maintained according to best practices with assured reliability and efficiency.
Benefits:
- Better Quality in Service: High reliability in service level agreements.
- Improved Customer Confidence: It shows a willingness to strive for a high level of IT service management.
- Operational Efficiency: This provides evidence that the handling of services is well-rationalized.
Why CriticalRiver?
By obtaining these certifications, CriticalRiver reiterates its commitments and focuses on excellence, quality, and security. It further assures that our accredited management systems will keep delivering as much value as possible with the highest standard in our fields of operation and processes, fostering continuous improvement toward better customer satisfaction.
Discover how our certified processes and our commitment to excellence will lead to your success. Let us hear from you today so we can show you much more and assist with your business objectives.
Let’s Start Something New
You can also email us directly at contact@criticalriver.com