Customer to Meter (C2M)

Oracle Utilities Customer to Meter (C2M) is a powerful, next-generation customer service and billing application with a modern meter data management system. C2M is designed to meet the growing demands of all participants in the Utilities service exchange while providing advanced customer care features and functionality.

CriticalRiver, an Oracle Gold Partner, brings immense technology capabilities, content and industry expertise to help our clients deliver large transformational programs like C2M, enabling faster time to market and reducing resource demands for quintessential tasks like testing, training and data conversion.

Our Customer to Meter (C2M) Offerings:
  • Functional analysis and design for CC&B, MDM, SGG, ODM and SOM components
  • Technical design and development of reports, interfaces and enhancements
  • Business process automation (RPA)
  • Data conversion and clean-up
  • Utilities integration
  • Organizational change management
  • End-to-end Testing including regression, operational readiness and testing automation
  • End-user training and documentation
  • Program management
  • SLA-based managed services for continuous support after go-live
  • "Lift & Shift", i.e., on-premise to cloud migration
Why CriticalRiver?
  • Proven track record of successful implementations and production support after go-live
  • Among the industry leaders in seasoned Oracle Utilities business and technology professionals
  • Preferred partner and supplier of hard-to-find skillsets for implementations, upgrades, enhancements and support services
  • Repeatable, globally recognized "best practices" for application maintenance and support to help Utilities streamline IT operations, eliminate production backlogs, minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
  • Flexible and scalable delivery models leveraging local and offshore experts at a fair price
Use Cases
High Technology

Data Migration, Integration, & Cloud Automation Boosts Productivity

CriticalRiver Helps a Leading Semiconductor Manufacturer Eliminate Redundancies, 25% Reduction in Man Hours, 50% Reduction in System Support Man Hours by Implementing Oracle Integration Cloud


Manufacturing, Finance Modules Automation Improves Operational Efficiency

CriticalRiver Helps a Renowned Semiconductor Company Reduce Support Man Hours by 50% and Increase Productivity by 67% by Implementing Oracle E-Business Suite


Centralized HR Processes Reduces Costs, Improves Users' Experience

CriticalRiver Helps Business Operational Services Company Transform HR Processes and Reduce Costs with Oracle HCM Cloud Implementation and Support


Simplified Orders, Integrated with Improved Billing System Boosts Efficiency

CriticalRiver Automates an IT Company's Accounting Department for Improved Efficiency and Increased Productivity


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