Our Experience Speaks Volumes
45+
Global Resources
45+
Projects Executed
100%
Referenceable Customers
Why CriticalRiver?
Our digital engagement solutions span across multiple industries helping enterprises create brand awareness, engage, interact, and communicate with existing and prospective customers and maximize digital reach, and conversions.
- We leverage right-fit digital engagement tools and technologies that are aligned with your enterprise goals and objectives
- We help you build greater digital engagement solutions that are simple, easy, and seamless
- Our time-tested digital engagement framework is customized and tailored to suit your present and future requirements
- The digital engagement solution helps you disseminate quality information across all omni channels
- We help you build greater collaboration between your employees and customers
- Our solutions enable you to create, build, and retain customers significantly boosting ROI
Our Offerings
Customer Engagement
Customer engagement at multiple touch points and enhancing their digital experience has become paramount. CriticalRiver builds robust, creative, and compelling applications, E-commerce platforms with compelling, intuitive user experience and user interface that will effectively increase customer digital engagements leading to more conversions
Employees Engagement
A highly interactive, collaborative internal employees engagement is crucial to improve, enhance efficiency. We help our customers with automation of processes leverages Salesforce and Oracle digital solutions. Digitalization process will enable your employees improve operational efficiency for improved productivity.
Marcom Engagement
Marketing and Communication is essential to increase the visibility of your company and to collaborate with the sales team to effectively disseminate quality information and build a brand identity. CriticalRiver enables enterprise with Salesforce Pardot Marketing Automation platform to increase sales funnel for more leads and conversions.
Brand Engagement
We help small, medium, and large enterprises with brand visibility, awareness and identity with a strategic paid and organic marketing campaigns that will enhance, improve brand visibility, and disseminate quality information driving growth. We offer end-to-end brand engagement services that will be engaging, persuasive ensuring you connect with your prospective customers.
Omni-Channel Engagement
It is extremely important to engage with external stakeholders and prospective customers to engage on multiple channels to increase visibility and brand identity. Our strategic Omni-Channel engagement model is formulated to help our customers with connect with customers at multiple touchpoints aligned with your strategic goals and business objectives.
Social Media Engagement
In a touchless, contactless world social media engagement usage has increased by leaps and bounds. A very well devised strategic social media plans and its execution has not been more important than today. CriticalRiver social media experts are adept at building a robust social media marketing plans and executing it to drive more leads and conversions.
Success Stories
Discover How We Helped Our Customers With Digital Engagement Solutions
Industry: Travel-services
CriticalRiver helps a large passport and visa processing company increase efficiency, user adoption with greater ROI by retiring legacy platform and implementing Salesforce Service Cloud Lightning
Industry: Gaming & Entertainment
CriticalRiver Implemented Salesforce Community Cloud, to enable employee communities for a large Gaming & Entertainment Company that Enhanced Productivity, Loyalty, Enriched Digital Engagement, Helping them Retain Best Talent and Beat Attrition
Blog
Improving Digital Engagement Between Employees & Customers and How!
Almost everyone is converged on digital transformation. And while the shape and extent may vary by industry, the advantages of executing intelligent workflows, mastering data, utilizing platform approaches, and a seamless experience are becoming more apparent. That...
The Head and Tail of Digital Engagement
The more significant portion of our lives today is spent online. Purchasing, entertainment, and even business have already gone digital. Like consumers in the hunt for hot deals and attractive offers, companies worldwide are racking their brains to captivate and...
6 Must-haves for your Digital Engagement
Digital engagement is a goal that extends across organizations and metrics. It can be interpreted as the experiences and touchpoints that a consumer has with your product, company, and brand at a high level. It is the bond between your business and your customers and...
White Paper
Multi-Cloud Management – The future of Cloud
Thought Leadership
Digital Transformation – 2021 and Beyond
Testimonials
Let's Start
Something New
Would you like to speak to one of our tech advisors over the phone?
Please submit your details and we will be in touch shortly. You can also email us if you would prefer.
Email : [email protected]