Our Experience
Speaks Volumes
45+
Global
Resources
45+
Projects
Executed
100%
Referenceable
Customers
Why CriticalRiver?
We leverage Salesforce, Oracle, and other Digital Experience Platforms to build intuitive, compelling, and inspired digital experience and transform customer experience journey across all touchpoints.
- Personalized and customer-centric digital experience for omnichannel presence
- Creating and redefining digital experience to disseminate and build your brands
- Optimize, improve, and enhance digital experience to create seamless interaction
- Leverage the design thinking process to make the digital experience that much more user- friendliness
- We help you buildgreater collaboration between your employees and customers
- Significantly improve ROI and value with to increased conversions
Our Offerings
Digital Experience Platforms (DXP)
We leverage DXP platform such as Salesforce Community Cloud and Sitecore to help customers with digitalization empowering them engage with end-users at multiple level touch points throughout the entire customer journey with a 360-degree view, improving digital experience.
User Interface (UI)
Our design specialists are creative and adept at wire-framing, prototyping, and creating visually appealing and user-friendly user interface that are engaging and compelling to improve and enhance the digital experience of your customers.
User Experience (UX)
Our design thinking trained user experience professionals come with deep experience designing rich user experience designs across multiple industries. Our designs are at the heart of Simplicity, clarity that are user-centric to enrich the digital experience of customers. We specialize in web, mobile, and Product, and SaaS based applications designs.
Digital Commerce Experience
We create persuasive, compelling, responsive, and personalized digital experience for B2C and B2B digital commerce platforms that are personalized and engaging leading to increased conversions. With a demonstrated track record enriching digital experience of our customers helping them accelerate time to market and grow.
Web Products Experience
We excel in CMS-based web products and web portal such as WordPress, Joomla, Drupal and have delivered numerous solutions across various industries. We help in creating theme-based and customized user interface, user experience designs that enhance the digital experience of the end-users culminating into leads and conversions.
Industry 4.0 Experience
We help the various industries in their automation process with intuitive, compelling front-end user interface and user experience for IoT, Cloud, AI applications and dashboards. Completely personalize, customized front end designs ensure a smooth and seamless digital experience for our customer employees and their end-users.
Success Stories
Discover How We Helped Our Customers With Digital Engagement Solutions
Industry: Fleet Management, Hi-Tech
Enriching Productivity and Reducing Costs by 45% for AusFleet
What did a top fleet management software firm take to migrate to the cloud, ensure superior customer experience, and lower operating expenses by almost half? Explore how CriticalRiver delivered a cloud migration solution that increased speed and agility and enhanced app performance and digital experiences.
Industry: Non-Profit, Education
CriticalRiver improved applicant experience and streamlined application submission process using Salesforce Community Cloud
CriticalRiver improved applicant experience and streamlined application submission process using Salesforce Community Cloud helping reduce incomplete, incorrect applications, and improved overall applicant digital experience.
Industry: Manufacturing, Hi-Tech
Cypress Semiconductor significantly increase marketing influenced revenue and drastically shortens the sales cycle with Pardot, implemented in 6 weeks
Cypress a renowned semiconductor manufacturer was using Eloqua for their marketing automation processes, though Eloqua offers superior segmentation features, but has some serious API limitations while integrating with Salesforce CRM.
Industry: Hi-Tech
CriticalRiver helped a large Australia-based Hi-Tech Company Reduce Operational Cost by 45%, Enriched Customers’ Digital Experience with Cloud Transformation Solution
Our Cloud Transformation services impact our clients business significantly in terms of reduced costs in the maintenance of hardware and resources The Cloud Transformation deployment ensures better collaboration and engagement among all users in the decision-making process while improving business continuity
Blogs
Our ideas, technology, and trends that create impact
Enhancing Customer Experiences in the Post- Covid-19 Era
Social-distancing and contactless everything is the need of the hour; the coronavirus pandemic has brought new necessities for a new normal. During the pandemic and in a post-pandemic world, customers are looking for a safe way...
How Customer Experience is Navigating the post-COVID-19 Era
Introduction A customer experience transformation is taking place. It is radical, it is far-reaching, and customers are pressing it. The digital age has changed the way consumers shop and share their experiences. Today, buyers...
White paper
Multi-Cloud Management – The future of Cloud
Thought leadership
Digital Transformation – 2021 and Beyond
Testimonials
Let’s Start Something New
You can also email us directly at contact@criticalriver.com