Enabling enterprises to adopt
digitalization to scale and grow.

Campaign-To-Quote

Configure-To-Quote is a pathway for business transformation. It enables robust partner ecosystems and end-users to speed sales cycles radically. CriticalRiver empowers businesses to deliver automated pricing calculations, employ discounts, streamline approval methods, and confirm quote data within minutes.

CriticalRiver outlines all your sales processes intelligently by automating the Campaign to Quote process and guaranteeing that commitments become certainties.

The entire lifecycle of the campaign to quote – initiating campaign, lead generation, nurturing a lead, formulating a proposal, and the quote is automated to ensure smooth processing. We leverage Salesforce, Oracle, Utilities products and solutions to improve operational efficiency and greater ROI.

Quote-To-Cash

At CriticalRiver, our priority is assembling the overall business processes, pain points, and policy holes. We focus on building key metrics and statistics across your Quote-To-Cash (QTC) function. By structuring a sound QTC architecture, the company is fully able to approach cross-functional pain points.

We have decades of process development and implementation experience with QTC. Optimizing the QTC process from a data and workflow aspect gives the organization a significant performance and scalability gain. We leverage Salesforce QTC solution that includes sales, account management, order fulfillment, billing, and accounts receivable functions.

QTC helps you create dynamic proposals with a single source of truth data points. The automated QTC processes enable you to create dynamic proposals that enhance efficiency, reduce time-to-market

Meter to Cash Process (Utilities)

The utility industry is struggling with complexities induced by growing customer demands, harsh regulations, and the rise of innovative technologies. Clients/customers ask for greater transparency, compelling utility businesses to modify their business models to stay ahead.

CriticalRiver is your collaborative and strategically with the appropriate expertise that helps you tackle the hurdles and effortlessly achieve your vision. We partner with the best utility providers worldwide to provide a delightful customer experience in their meter-to-cash journey supported by advanced analytics. Our range of service offerings empowers utility organizations to reduce cost-to-serve and enhance profitability to develop an agile business.

The meter-to-cash process is a unified system for Utilities that encompasses user consumption, generates accurate bills, processes monthly payments. The accurate customers’ utilities consumption, tracking, and management eliminates errors and provides quick, easy, and fast payment options.

Cloud Transformation

Cloud is the most influential force accelerating digital transformation today. But controlling the cloud in all its forms can be daunting. At CriticalRiver, we begin with the business result you’re after. Our broad set of services results from decades of experience to help you throughout your cloud migration journey. We assess customer resources and adjust them with long-term business objectives to promote an optimal transition roadmap.

We assist companies in moving from their legacy systems through cloud transformation employing on-demand platforms. We follow authorized frameworks with a comprehensive understanding base through our expert advisers to facilitate workloads to support Traditional, Cloud-native, Analytics, and IoT specifications.

CriticalRiver has a demonstrated track record in Microsoft Azure, AWS, Oracle Cloud – formulating Cloud strategies, migration (Lift & Shift), Data Management, On-premise to Cloud, Cloud optimization, Cloud managed services and multi-cloud management.

Customer Engagement and Experience Solution

Today, customer engagement and customer experience are the top two corporate priorities. At CriticalRiver, we organize customer interactions and bind them all together into a customer journey. We enable great experiences with communications that are personalized and proactive. We provide strategic CX consulting services to make the most enjoyable experiences even better.

At CriticalRiver, we offer adaptable yet personalized customer interactions solutions and a unified omnichannel pathway. We provide an extensive range of solutions, which empower your enterprise to make better decisions supported by our services and expertise., generate seamless, personalized, and omnichannel interactions on any platform, anytime.

CriticalRiver leverages Salesforce Experience Cloud, Oracle’s Experience Cloud to help customers automate processes, improve, and enhance customers’ digital experience to drive growth.

Business Intelligence

Business intelligence is constantly growing according to business demands and evolving technology. Understand that AI and ML will continue to improve, and companies can combine their insights into a larger BI strategy. BI Solutions assist you in recovering, interpreting, modifying, and reporting data. At CriticalRiver, we enable significant insights from business data, recognize opportunities & concerns, and clarify business questions.

CriticalRiver offers a spectrum of business intelligence and analytics solutions that encourage you to see you beyond the data. Our expertise in data-centric solutions helps businesses make the most of the data, enabling companies to enhance the decision-making process. Our BI specialists help improve data-driven approaches that support your decision-making process and unlock the hidden power in data.

CriticalRiver has deep expertise and experience in deploying Salesforce Einstein Analytics (Cloud-based analytical platform) and Tableau. We help customers to draw deep insights from the analytical platforms and make informed decisions.

Intelligent Automation

Intelligent automation solutions offer several advantages across businesses due to extensive amounts of data, the accuracy of calculations, interpretation, and emerging business implementation. Intelligent Automation centers around end-to-end Automation of procedures using multiple tools, such as RPA (Robotic Process Automation), AI (Artificial Intelligence), and ML (Machine Learning. With an amalgam of the process- and data-driven strategies to Automation, users can automate a more significant share of end-to-end Automation.

At CriticalRiver, we enable a centralized platform to automate a series of responsibilities, methods, and unstructured and semi-structured data in documents. Alleviate the impedance linked with combining different products provided by other vendors and getting up and running quicker with CriticalRiver.