Our Experience Speaks Volumes
45+
Global Resources
45+
Projects Executed
100%
Referenceable Customers
Why CriticalRiver?
Energy/Utilities
We leverage the immense potential of Salesforce products to help our customers with Digital adoption in their digital journey. Our
- More than 100 digital transformation engagements
- Team has more than 100 years of combined digital transformation experience
- 100% referenceable Salesforce customer base
- Industry and technology expertise
- Business outcome driven implementation methodology
- Advisory, implementation, and managed services
- 100% Salesforce certified consultants
- Salesforce certified partner
CriticalRiver Utilities Offerings
Success Stories
Discover How We Helped Our Customers with Utilities Solutions
Industry: Utilities, Electrical Distribution Design
CriticalRiver Transforms Customer Experience for a Large Electric Utility in South-Central US
Explore how CriticalRiver redefined a leading South-Central US electric utility’s digital infrastructure, elevating customer experiences and significantly reducing field workforce costs with Business Process Automation
Industry: Utilities
CriticalRiver Streamlines Data Migration for Large California Municipal Utility
Discover how CriticalRiver transformed a large California municipal Utility’s data system, enhancing real-time decisions and boosting operational efficiency.
Industry: Utilities
CriticalRiver Helps Large Texas Municipal Utility in Elevating Customer Service via Oracle’s Digital Solution
Discover how CriticalRiver helped a large municipal utility in the US integrate fragmented systems, enhancing customer experiences through Oracle’s Digital Self-Service Solution.
Industry: Manufacturing
CriticalRiver Boosts FMCG Retail with NBA Predictions and Cross-Selling
A leading FMCG retail company with a strong presence across the US.
Blogs
The AI-Powered Billing Revolution: From Static Invoices to Dynamic, Usage-Based Pricing
In the fast-paced utility domain, constant digital transformation is vital to staying agile and competitive. Legacy invoicing software systems designed for fixed cycles and manual entries are time-consuming and error-prone. The...
Enabling Energy & Utilities with RPA and Chatbots
The Utilities sector comprises 24 x 7 operations and a comprehensive residential and commercial customer base that relies on continuous and critical service levels. It is also an industry that relies on a shared and...
How a CRM helps in Modernizing your Organization
If your enterprise is developing, then it is time for you to think about modernizing your software. As a large multinational, you will require something that will manage your expanding consumer base. When people use the word...
White Paper
Multi-Cloud Management – The future of Cloud
Thought Leadership
Digital Transformation – 2021 and Beyond
Let’s Start Something New
You can also email us directly at contact@criticalriver.com