Accelerating Enterprise Modernization

Enterprise Performance Management

Our EPM consulting, advisory, implementation, and managed services across all EPM cloud Modules, streamline process and enhance your operation efficiency.

Digital Transformation

Take advantage of Digital Commerce, Mobility, IoT, Blockchain, AI, MarTech Consulting and Web Applications to keep your company a step ahead of the competition.

Intelligent Automation

Automate, transform and make your business work smarter with our cutting-edge technology solutions - RPA, IoT, Machine Learning and Cognitive Computing implementations.

Cloud Transformation

We help you develop your Cloud roadmap, prioritize initiatives evaluate Cloud applications and built cost-effective Cloud solutions for high availability, efficiency and productivity.

Digital Experience Platform (DXP)

Our comprehensive suite of DXP applications will enable you develop, deliver, optimized experiences across every digital touch point of your customer. Our integrated set of technologies include, portals, mashup tools, content management, search, rich internet applications (RIA), analytics, social and mobile tools.

Industry 4.0

CriticalRiver's Industry 4.0 solutions encompass a wide-spectrum cutting-edge technologies such as Artificial Intelligence/Machine Learning, Internet of Things (IoT), Robotics Process Automation that will help you improve process efficiency and productivity.

Salesforce

CriticalRiver brings unsurpassed expertise and years of experience in designing, deploying and supporting Salesforce CRM in areas such as:

Success Stories

CriticalRiver improves management of Backlog Orders for a large semiconductor company enabling process efficiency.

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CriticalRiver streamlines Return Materials Authorization process using salesforce communities eliminating manual processes.

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Oracle

CriticalRiver is an Oracle Gold level consulting partner with a solid history of delivering successful implementations, upgrades and migrations for:

Success Story:

Large Telecom Company

Discover how we implemented digital tranformation for a large telecom company in Middle East.

CriticalRiver engaged to help the large telecom company with digital transformation and build web portals that are engaging with rich user experience and to enable customers to access its new promotions, products, and services quickly and easily. This significantly improved efficiency and increased productivity among all internal and external stakeholders.

Products

mSupplier

CriticalRiver's mSupplier suite is a comprehensive, modular, source-to-pay supplier management solution for 100% of your procurement spend. Suppliers gain real-time access to purchase orders, delivery information and payment status with rich two-way collaboration to submit requests, ship notices, payments and profile data. mSupplier features include:

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Nimoy AI Chatbot

Artificial Intelligence, Natural Language Processing (NLP) Powered Nimoy Chatbot

CriticalRiver's Nimoy AI Chatbot is the perfect solution for providing self-service capabilities to employees and customers via the messaging channels they already use.

  • Multiple Natural Language Understanding (NLU) training models to predict user-intent from incoming Bot requests
  • Live agent handover, allowing human to takeover bot conversation
  • Connect any channel to any backend system using standards such as REST
  • Build customer flows once and deploy to any channel.
  • Chatbot analytics that enables the system to continuously learn about user behaviour and adjust to provide a better experience

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CriticalRiver leverages cutting edge, emerging technologies, and helps enterprises with comprehensive IT consulting solutions. Our end-to-end, enterprise modernization portfolio offerings include enterprise performance management, digital, cloud transformation and intelligent automation solutions that empower our clients to automate and simplify processes, improve, enhance operational efficiencies.

We enable them to reduce costs, lower risks, innovate & seize new business initiatives, offer superior customer services, accelerate time-to-market with digitally-driven enterprise transformation and grow manifold levels.

Brands that Trust Us