Success Story: A Large Telecom Company

Discover How CriticalRiver Helped A Large Telecom Company in the Middle East Transform Their Customer Experience with Transformational, Cutting-Edge Technologies Implementation

Telecom industry is undergoing a paradigm shift, for the Telcos are besieged with the fiercely competitive market, declining revenues, aging infrastructure in dire need of modernization and demanding customers.

Besides voice, text, music, and videos, the customers are increasingly leveraging the handheld devices for valued services such as shopping, e-Health, bookings, connecting devices such as home appliances and cars, and financial services.

A customized and personalized customer experience is the focus area for the Telcos to ensure the customers access all services quickly, easily and naturally, ensuring accelerate time to market and stay competitive.

CriticalRiver has a success story to reveal. This story is about how we provided end-to-end, turnkey digital transformation solutions to a large telecom company in the Middle East which empowered them to offer a whole gamut of services culminating into enriching customers digital lives.

CriticalRiver conceived, planned, designed, developed and deployed 14 web portals across the entire network of the enterprise and integrated with the core platform, thus creating a seamless environment to bring about ease-of-use and agility for internal and external stakeholders

CriticalRiver’s coherent and cohesive strategy towards enterprise-wide digital automation and orchestration was built around to be user experience-centric yet robust, scalable, interoperable, and rigorous enough to sustain millions of concurrent users.

The detailed success story is here for you to review the technology components deployed and immense benefits the telecom giant reaped.

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