Managed Services

CriticalRiver offers comprehensive, end-to-end NetSuite Managed Services to its clients. Our dedicated team of NetSuite trained and certified technology professionals and consultants ensure continuous monitoring, enterprise support to empower our customers with high availability, efficiency and productivity.

Our comprehensive NetSuite Managed Services include:

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CriticalRiver's Key Differentiating Factors:
  • Ability to ram up or ram down support hours
  • Support hours don't expire through the support contract period
  • Spend customized for your specific needs
  • Support hours overlap with your time zones
  • We don't lock you in multi-year support contract
  • All offshore, onshore, or hybrid team depending on your needs
  • Guaranteed to reduce your current support spend
  • Get 40 consulting hours at no cost for every year of support contract
  • No obligation 30 days trial
Quality Assurance
  • Only NetSuite certified consultants assigned to your team
  • No difference between implementation and support resources
  • Ability to have US-based single point of contact
  • 100% referenceable customer base
Support Tools
  • Choose from our repository of support templates for grievance and support management
  • Don't have your own ticket tracking tool? No problem. Use CriticalRiver's ticket tracking system.
Core Competencies
  • Demonstrated track record of successful implementations and managed services after go-live
  • Among the industry leaders in NetSuite technology professionals, architects and consultants
  • Preferred technology partner for the entire NetSuite portfolio of products, solutions and services implementations, upgrades, enhancements and managed services
  • We leverage cutting-edge, recent and relevant tools, templates and accelerators to reduce the overall time, effort for cost effectiveness
  • We implement globally recognized best practices and industry standards for applications maintenance and support.
  • We ensure our customers streamline IT operations, eliminate production backlogs, minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
  • Cost-effective, flexible and scalable delivery models leveraging local and offshore experts
Industry verticals we serve:
  • Non-Profit
  • Professional Services
  • Wholesale Distribution
  • Industrial Manufacturing
  • Consumer Goods
Success Stories

NetSuite Managed Services

CriticalRiver Empowered a Large Manufacturing Company to streamline Processes, Reduce Skills, and Reduce Costs for Improved Efficiency and Increased Productivity


NetSuite Multibook Solution

CriticalRiver Helps Large Technology Company with Implementation of NetSuite Multibook Solution to Enable Closing Books Quickly and Easily.

Technology/Online Advertising

NetSuite Financial Management Cloud

CriticalRiver Implements NetSuite Financial Management Cloud to Drive Efficiency and User Adoption Resulting in Greater ROI.


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