Nimoy AI Chatbot

CriticalRiver's Nimoy AI Chatbot is the perfect solution for providing self-service capabilities to employees and customers via the messaging channels they already use.When integrated with your customer management and HR applications, Nimoy enables you to present a consistent brand identity and customer experience across all channels.

Account Management
  • Manage account operations
  • View account transactions
  • Manage admin-related activities
Customer Service
  • 24/7 customer support
  • Customer feedback & measurement
  • Higher customer satisfaction
  • Personalized marketing
  • Targeted offers
  • Better user engagement
  • 24/7 customer representative
  • Targeted offers
  • Better user engagement
Human Resources
  • Accelerate new employee onboarding
  • Targeted products/services offerings
  • Better conversion rates
IT Help Desk
  • 24/7 user support
  • Standardized support information
  • Reduced cost of support
    Nimoy Makes Provisioning Chatbot Functionality Easy
  • AI-powered Natural Language Processing (NLP) for intent and entity detection
  • Multiple Natural Language Understanding (NLU) training models to predict user-intent from incoming Bot requests
  • Live agent handover, allowing human to takeover bot conversation
  • Connect any channel to any backend system using standards such as REST
  • Build customer flows once and deploy to any channel.
  • Chatbot analytics that enables the system to continuously learn about user behavior and adjust to provide a better experience

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