Customer Experience

In an increasing consumer-driven market, where the consumers expect high quality, personalized, cost-effective and immediate delivery services, the companies need to re-invent themselves to meet the growing demands of the consumers.

CriticalRiver offers its customers a suite of Oracle Customer Experience (CX) Services on the Cloud to help them offer superior consumer experience. The combined Customer Experience services include the entire life-cycle such as marketing, sales, commerce and service. These integrated CX services enable organizations to cut costs, risks, improve consumer experience and stay competitive.

CriticalRiver has a long, demonstrated history of offering the following Oracle CX Cloud Suite:
  • Marketing Cloud
  • Commerce Cloud
  • Engagement Cloud
  • Service Cloud
  • Configure, Price, and Quote Cloud (CPQ)
  • Subscription Cloud
  • Social Cloud
  • Data Cloud
  • CX Industry
  • CX Platform
Why CriticalRiver
  • We offer customized and tailored CX Cloud modules integrated to best suit the existing and future requirements
  • Our demonstrated track record of serving companies in varied industries enables us implement right-fit solution
  • CriticalRiver offers end-to-end service including post deployment support, training and user-manual documentation

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