Customer Experience

In an increasing consumer-driven market, where the consumers expect high quality, personalized, cost-effective and immediate delivery services, the companies need to re-invent themselves to meet the growing demands of the consumers.

CriticalRiver offers its customers a suite of Oracle Customer Experience (CX) Services on the Cloud to help them offer superior consumer experience. The combined Customer Experience services include the entire life-cycle such as marketing, sales, commerce and service. These integrated CX services enable organizations to cut costs, risks, improve consumer experience and stay competitive.

CriticalRiver has a long, demonstrated history of offering the following Oracle CX Cloud Suite:
  • Marketing Cloud
  • Commerce Cloud
  • Engagement Cloud
  • Service Cloud
  • Configure, Price, and Quote Cloud (CPQ)
  • Subscription Cloud
  • Social Cloud
  • Data Cloud
  • CX Industry
  • CX Platform
Why CriticalRiver
  • We offer customized and tailored CX Cloud modules integrated to best suit the existing and future requirements
  • Our demonstrated track record of serving companies in varied industries enables us implement right-fit solution
  • CriticalRiver offers end-to-end service including post deployment support, training and user-manual documentation
Use Cases
High Technology

Data Migration, Integration, & Cloud Automation Boosts Productivity

CriticalRiver Helps a Leading Semiconductor Manufacturer Eliminate Redundancies, 25% Reduction in Man Hours, 50% Reduction in System Support Man Hours by Implementing Oracle Integration Cloud

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Manufacturing

Manufacturing, Finance Modules Automation Improves Operational Efficiency

CriticalRiver Helps a Renowned Semiconductor Company Reduce Support Man Hours by 50% and Increase Productivity by 67% by Implementing Oracle E-Business Suite

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Logistics

Centralized HR Processes Reduces Costs, Improves Users' Experience

CriticalRiver Helps Business Operational Services Company Transform HR Processes and Reduce Costs with Oracle HCM Cloud Implementation and Support

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Software/IT

Simplified Orders, Integrated with Improved Billing System Boosts Efficiency

CriticalRiver Automates an IT Company's Accounting Department for Improved Efficiency and Increased Productivity

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Interested?
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