Salesforce Services

CriticalRiver is a leading Salesforce consulting partner helping its clients redefine their sales, marketing and customer service experience in the cloud. We specialize in Salesforce Sales cloud, CPQ, Service Cloud, Lightening, Einstein Analytics, communities and Force mobile applications. Along with our salesforce application’s skills, we add value with our strong ERP expertise that brings end to end business solutions to make our customer’s projects get their ROI.

We will help you transform your customer experience, manage your existing clients as well as help manage new customer acquisitions. Our experienced consultants will help you strategize and implement solutions based on various products. We will tailor our best practices to meet your unique business requirements.

Sales & Service Cloud

CriticalRiver has deep Sales & Service Cloud knowledge and focuses on driving sales productivity improvement throughout the customer buying journey. We help you transform your customer experience, grow your accounts, find new customers and close deals faster. Our team of Sales Cloud certified consultants will deliver sales process best practices that meet your unique business needs while driving revenue growth. Our implementations have included dozens of integration points, complex service level agreements, public facing knowledge bases, and one of the earliest implementations of Salesforce Lightning Field Service.

Salesforce Community

As your partner in Community Cloud, we work with you to set goals, build functional requirements, and design a frictionless user experience. We leverage Lightning Bolt to allow for efficient design and internal maintenance of your community.

Custom Development

With its deep understanding of Salesforce platform, CriticalRiver has delivered number of successful custom development project on Salesforce platform. CriticalRiver can deliver seamless migration and integration services with Salesforce.

Configure Price Quotes (CPQ)

CriticalRiver can optimize your Configure Price Quote (CPQ) solution with best-in-class capabilities on the Salesforce platform. As Quote-to-Cash is at the heart of your business, it is the most critical process for your business to master. CriticalRiver’s expertise and best in class practices can help you achieve great efficiency by implementing CPQ solutions.

Einstein Analytics

Using Einstein Analytics, CriticalRiver will help you gain valuable insights into your business operations; identify new opportunities; get accurate predictions and a robust risk mitigation mechanism, which detects any potential issues before they surface. CriticalRiver can help you unlock AI-powered answers, explanations and recommendations with Einstein Discovery to make smarter business decisions.