DIGITAL-FIRST STRATEGY
With Salesforce

Our Experience Speaks Volumes

45+

Global Resources

45+

Projects Executed

100%

Referenceable Customers

Why CriticalRiver?

Salesforce Platform’s Digital Products, Solutions Implementations across Sales/Marketing, Community Cloud, Marketing Cloud, Einstein Analytics, Lightning, Integration and Health Check

  • More than 100 digital transformation engagements
  • Team has more than 100 years of combined digital transformation experience
  • 100% referenceable Salesforce customer base
  • Industry and technology expertise
  • Business outcome driven implementation methodology
  • Advisory, implementation, and managed services
  • 100% Salesforce certified consultants
  • Salesforce certified partner

Our Offerings

Sales / Service Cloud

We provide 360-degree view of customer, automate workflow & approvals, account management asset & order management, Omni-channel routing and robust custom reports &dash boards enabling digitalize operations, simplify processes, and grow.

Einstein Analytics

We create intelligent business intelligent-driven experiences across your entire enterprise with cutting-edge augmented analytics to enable you make better, faster decision-making with analytical platform empowering improve customer experience.

Integration

CriticalRiver’s deep domain expertise in Integration enables our customers Salesforce Integration with Mulesoft, Dell Boomi, Oracle, SAP, Microsoft, REST/SOAP API to enable you build a unified view of customer and accelerate time to market.

Community Cloud

CriticalRiver has implemented numerous Community Cloud across various industries – manufacturing, non-profit and other industries to help improve the customer’s digital experience, seamless collaboration among stake holders

Marketing Cloud

We have implemented and migrated legacy marketing platforms to Salesforce cutting-edge Pardot Marketing Automation Platform enabling our customers shorten sales cycle, increase conversions and marketing influenced revenue, grow manifold levels.

Lightning

CriticalRiver helps with implementation and migration from legacy to Lightning platform with complete customizations providing a rich, modern interface, dashboards, user-friendly reporting features enabling simplified processes.

CPQ (Configure, Price, Quote)

Our expertise in Salesforce CPQ helps customers with end-to-end CPQ implementation enabling shorten the sales cycle, maximize sales, increase deal value, enhance  productivity fueling growth.

Commerce Cloud

We help enterprises with B2B & B2C Commerce Cloud deployments. Commerce Cloud offers rich features such as predictive intelligence, customizations, for an improved shopping experience.

Health Check

We help our customers with Salesforce applications review, audit, and maintenance to ensure all applications, data are performing at optimum levels ensuring business continuity.

Governance & Compliance

Salesforce IT controls, compliance, data assessment security is extremely important and critical in securing, protecting, managing applicationsWe help with internal audits, data security assessments.

Success Stories

Discover How We Helped Our Customers with Salesforce Solutions

Industry: Real Estate

Salesforce Sales Cloud

CriticalRiver’s Salesforce Sales Cloud implementation helped a large real estate company in Dubai, UAE with a 360-degree customer view, shortened sales-cycle, boosted productivity with a 51% increase in tracking, lead generation and conversions.

Industry: Education

Salesforce Community Cloud

CriticalRiver improved applicant experience and streamlined application submission process using Salesforce Community Cloud helping reduce incomplete, incorrect applications, and improved overall applicant digital experience.

Industry: Manufacturing

Salesforce Community Cloud

CriticalRiver’s Community Cloud implementation digitally transformed our customer (a large hardware manufacturer) helping them automate, streamline processes, simplifying tracking revenue, eliminated losses, improve efficiency fueling growth.

Industry: Entertainment

Salesforce Community Cloud

CriticalRiver Implemented Salesforce Community Cloud, to enable employee communities for a large Gaming & Entertainment Company Enhancing Productivity, Digital Engagement, Helping Retain Talent and Beat Attrition and improve employee efficiency.

Blogs

Five Fatal Mistakes to Avoid during Salesforce Integration

Five Fatal Mistakes to Avoid during Salesforce Integration

Managing a complicated database is one of the biggest hurdles faced by any organization in the age of digital marketing. With time, companies have changed, and new competitors are penetrating the market at lightning speed.    New technological improvements are surging...

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Salesforce Data Security – Best Practices & Solutions

Salesforce Data Security – Best Practices & Solutions

Introduction Today businesses rely extensively on data. Transaction data, purchase records, insights from social media can store precious information, make predictions, and enhance business processes.   However, with essential data arises significant security duties...

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Demystifying Cloud and Edge Computing

Demystifying Cloud and Edge Computing

The cloud's very presence took the world by storm, and in the process, it showed that it was more than just a hoopla. We have seen immense growth in SaaS applications over the years.  Since the conception of artificial intelligence (AI), the industry has had a...

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White Paper
Multi-Cloud Management – The future of Cloud

 

Thought Leadership
Digital Transformation – 2021 and Beyond

 

Testimonials

CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to successfully merge firms. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.

Chandresh Chhatpar

Chief Technology Officer, UWorld

CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to successfully merge firms. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.

Chandresh Chhatpar

Chief Technology Officer, UWorld

Let's Start

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