Salesforce On The Cloud

Sales Cloud, Service Cloud, Community Cloud, Lightning Bolt Solutions, and more. We do all this, but with perfection and a dash of innovation.

CriticalRiver is an innovative Salesforce development company where our team of experts live and thrive in the sandbox to solve the client problems and then some. Our team is constantly looking at leveraging the best practices in developing the latest in Salesforce applications, integrations and migrations from the legacy systems that are dragging the businesses down.

We believe in developing and adopting the latest in communication modules to better connect with the employees, partners, associates and of course, our clients. Better communication simply means better sales, better partner management, seamless process executions, adherence to quality standards and overall better control over the business.

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What we do

Sales Cloud, Service Cloud and Community Cloud

Salesforce is the world's best CRM platform. When this is customized to meet the needs of Sales and Marketing it's called the Sales Cloud. When the same is built to support the Customer Service and Support it's called Service Cloud. And taking the Chatter feature of sharing documents and information to be shared anywhere on any device.

Lightning Bolt Solutions

Save time and effort by integrating seamlessly with Salesforce using customized Lightning Bolt templates that are developed once. This helps in bringing business logic, custom objects, apps and best practices that are implemented to create the perfect solution - efficiently.

Einstein Analytics

Accurate AI powered insights at your fingertips. Salesforce's Einstein Analytics is a great way to gain insights into business operations, make predictions and build a robust mitigation mechanism to help detect any potential issues, even before the actual event.

Force Mobile Application Development

Mobile applications that elevate businesses. mobile platform is used to build custom mobile applications that are accessible on all devices. No matter how sophisticated the requirement is or how advanced the devices are, mobile applications can be built using Apex and Visualforce.

Custom Salesforce Application Development

Sandbox stories. With Salesforce, anything is possible in the realm of business management with special focus on customer relationship management and sales-oriented functions. At CriticalRiver, requirements are taken to a whole new level with a dash of innovation going beyond what's needed.

Salesforce CRM Implementation, Integration and Customization

Getting used to the best. Having a legacy system to manage CRM is a mistake most of the companies do, and moving to Salesforce CRM would be their best ever decision. But the shift is not easy with the immense data migration, integrations that are needed to make the experience accurate and seamless and the customizations needed to make the CRM truly their own.

Salesforce Data Migration and Maintenance

Moving tales. CRM could be manual or automated, could be achieved using multiple technological solutions, but what's best suited now is determined by the present needs and state of business. When a business has decided to move to Salesforce, CriticalRiver is the partner to ensure data migration is truly successful and complete with extended maintenance.

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Why CriticalRiver

Industry Experience

  • Energy and utilities, financial services, high tech industries, non-profit organizations, manufacturing and more.
  • Team consists of experienced consultants with operational experience in multiple industries
  • Constantly focused on how technology can improve your business
  • Always leveraging industry best-practices

Independent Thinking

  • Not affiliated with any software vendors
  • Maintains a technology-agnostic approach to ensure objectivity
  • Established proven and accelerated project methodologies
  • Constantly updating skills with extensive software research, reports, and thought leadership

Clients Are Priority

  • Comes with a liberal cancellation clause to maintain trust
  • 100-percent delivery satisfaction guarantee
  • Ensuring Measurable results and return on investment
  • Experts work on-site at client's office. Experience with more than 50 implementations

Awesome Team

  • A global team of independent technology experts
  • Minds who created the technologies we now implement, and our clients now demand
  • Team-based and collaborative approach to solving your business needs
  • Mobile consulting team with international exposure