Salesforce Communities is one of the most powerful, adaptable and flexible cloud applications you can
leverage to truly transform the way you connect with customers, partners, and employees.
CriticalRiver has implemented Salesforce Communities solutions to help organizations across a wide
variety of industries.
- Offer customers and partners the ability to:
- Access product specs, prices, availability and delivery options online
- Submit and change orders via a customer friendly portal
- Gain visibility into real-time order fulfillment status
- Manage account details
- Standardize and automate authorization levels for order approvals and changes
- Seamlessly integrate portal transaction data with ERP applications
- Centralize customer and partner data
- Create reporting and analysis tools that provide actionable insights
- Adopt customer service and industry best-practices
- Streamline communication between employees and HR
- Encourage information exchange and idea sharing among employees
- Gain insights on issues that are most important to your employees
- Accelerate new employee onboarding and acclamation
- Enable the collaborative communication tools your next-generation employees expect
- Reduce the number of meetings and email volumes
" The result has been a timely
and effective implementation that has moved us closer to consolidating our customer engagement
processes, thereby improving our customers' experience."