Sales/Service Cloud

Salesforce offers the world’s leading sales and service Cloud applications. CriticalRiver helps you take advantage of all of the features and capabilities of these applications to take your business to the next level. Our Salesforce Sales and Service solutions enable you to:

  • Connect sales, marketing, finance, billing, and service information to provide customers a seamless experience when interacting with your organization
  • Make your sales reps more effective by standardizing processes, automating manual tasks, and providing insights, guidance, and forecasts from built-in AI
  • Offer self-service capabilities that enable customer access to account information, knowledge articles, and step-by-step instructions
  • Reach your customers on the channels they use most, including mobile messaging, web chat, and social media
  • Provide field agents, dispatchers, and technicians the tools they need to complete cases the first time
  • Implement sales and service best practices
Success Stories

CriticalRiver's Salesforce Community Cloud Solution Improves Management of Backlog Orders at a High-Tech Manufacturer

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CriticalRiver Streamlines Return Materials Authorization Process Using Salesforce Communities

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CriticalRiver’s Salesforce Solution Delivers Improved Sales, Service and Marketing Effectiveness

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CriticalRiver’s Salesforce Community Cloud Solution Helps a Non-Profit Better Serve Its Constituency and Eliminate Manual Processing

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CriticalRiver’s Einstein Analytics Solution Provides Non-Profit Foundation with Actionable Insights for Improving Effectiveness

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" CriticalRiver’s guidance has enabled us to take full advantage of our investment in Salesforce and improve our customer service, marketing and sales efforts. "

- Interactive Entertainment Products Company