CARE 360: Enhancing Resilient Utility Operations
CriticalRiver’s CARE 360 provides comprehensive managed services to optimize and protect Oracle Energy & Water solutions alongside legacy billing systems, delivering reliable, secure, and high-performing utility operations for uninterrupted service.
Facing challenges in your Oracle Energy and Water implementation? CriticalRiver offers full-service advisory, design, build, integration, data, testing, training, and support services to bring your project back to “green” and across the finish line. Our experts come from the top consultancies in the world and/or Oracle Corporation itself. We take pride in offering specialized Oracle C2M services at a fraction of the “Big 5” price.
We also provide a set of value-add solutions, built in our Oracle-certified global development centers and rooted in deep industry and product expertise, to ensure optimal efficiency and performance of your finished C2M solution. For the utility, this means an elevated customer experience, higher end-user satisfaction, and an increased return on investment (ROI).
As a trusted Oracle Energy and Water implementation partner, CriticalRiver is committed to driving business value and sustainable results at a desirable price.
41 Utility clients served by CriticalRiver
17 Successful Partnerships with SI’s and clients; 0 failed projects
Delivered projects in 14 US states and 9 countries
Approaching 200 Energy & Water professionals in 4 global delivery centers
79% of our Energy & Water professionals are permanent, in-house staff within our off-shore, on-shore, and nearshore teams
Our Service Offerings
Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore.
Systems Integrator and Client-Side Implementation Services
Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.
Post-go-live SWAT Teams for Backlogs/To-Do Management
We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.
End-to-End Utilities Integrations
Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.
These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.
Data Conversion
In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.
Utilities Reporting and Insights
Vast Expansion of Data for Interrogation
Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities.
- Digital transformation of utilities
- Real-time Customer Orders, Inquiries, Transactions
- Real-time monitoring of Utility Processes
- New investments in monitoring, understanding, and predicting customer behavior and operational events
- Expansion of Artificial Intelligence and Machine Learning in the operational landscape
This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.
Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities.
RPAs with an AI-driven Chatbot
The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating the user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.
Empowering utilities with exceptional billing and customer system support, CARE 360 is designed to deliver operational reliability at an optimal price point.
Through a commitment to continuous innovation, CARE 360 provides comprehensive managed services that meet the dynamic needs of utility management. By aligning with strategic advancements in core systems, CARE 360 ensures sustained operational excellence and resilience in an evolving utility landscape.
CARE 360: Comprehensive Service Offerings
- Application Management & Support: Ensure continuous performance of Oracle Energy and Water systems, minimize downtime, and resolve issues faster.
- Data Integrity & Security: Avail advanced data protection strategies, access controls, encryption, and system administration to safeguard sensitive utility data.
- Functional & Technical Enhancements: Seamless execution of system changes and updates with minimal disruption, backed by thorough testing and QA.
- Release Management: Get full oversight of release schedules, version control, and patch management to ensure your system stays updated and secure.
- Custom Solutions: A range of bespoke tools to enhance system performance, improve efficiency, and meet your specific business needs.
POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment.
Design
We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs.
Build
When executing the design, we bring the detailed design to life, ensuring a seamless configuration and integration of the C2M solution with the desired functionality.
Test
Our testing and automation services ensure flawless operation of the application and end-to-end solution, guaranteeing accurate processing, dependable regression tests, and a smotth transition to production.
We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed.
CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production.
We apply targeted on-line testing of top transactions – with repeatable test cases and data to ensure end users can still work, as well as batch comparison to ensure that the high volume of highly varied data in a nightly batch still produces expected results.
Automated On-Line Testing
- Foreseen conditions
- Extended lifecycles
- ‘Negative’ testing of conditions not expected
Batch Comparison Testing
- Very high volume of scenarios
- Covers real production data scenarios
With CriticalRiver’s Testing Automation Services, our clients can put enhancements and fixes into production and still sleep at night.
Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include:
- Responding to changes in demand
- Meeting evolving business and technology needs
- Cutting labor costs and increasing efficiency and productivity
- Accessing a larger pool of specialized experts
Implementation Services
Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore.
Systems Integrator and Client-Side Implementation Services
Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.
Post-go-live SWAT Teams for Backlogs/To-Do Management
We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.
End-to-End Utilities Integrations
Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.
These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.
Data Conversion
In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.
Data Services
Utilities Reporting and Insights
Vast Expansion of Data for Interrogation
Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities.
- Digital transformation of utilities
- Real-time Customer Orders, Inquiries, Transactions
- Real-time monitoring of Utility Processes
- New investments in monitoring, understanding, and predicting customer behavior and operational events
- Expansion of Artificial Intelligence and Machine Learning in the operational landscape
This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.
Process Automation and AI
Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities.
RPAs with an AI-driven Chatbot
The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating the user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.
CARE 360 (Managed Services)
Empowering utilities with exceptional billing and customer system support, CARE 360 is designed to deliver operational reliability at an optimal price point.
Through a commitment to continuous innovation, CARE 360 provides comprehensive managed services that meet the dynamic needs of utility management. By aligning with strategic advancements in core systems, CARE 360 ensures sustained operational excellence and resilience in an evolving utility landscape.
CARE 360: Comprehensive Service Offerings
- Application Management & Support: Ensure continuous performance of Oracle Energy and Water systems, minimize downtime, and resolve issues faster.
- Data Integrity & Security: Avail advanced data protection strategies, access controls, encryption, and system administration to safeguard sensitive utility data.
- Functional & Technical Enhancements: Seamless execution of system changes and updates with minimal disruption, backed by thorough testing and QA.
- Release Management: Get full oversight of release schedules, version control, and patch management to ensure your system stays updated and secure.
- Custom Solutions: A range of bespoke tools to enhance system performance, improve efficiency, and meet your specific business needs.
Design-Development as a Service
POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment.
Design
We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs.
Build
When executing the design, we bring the detailed design to life, ensuring a seamless configuration and integration of the C2M solution with the desired functionality.
Test
Our testing and automation services ensure flawless operation of the application and end-to-end solution, guaranteeing accurate processing, dependable regression tests, and a smotth transition to production.
Testing Automation
We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed.
CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production.
We apply targeted on-line testing of top transactions – with repeatable test cases and data to ensure end users can still work, as well as batch comparison to ensure that the high volume of highly varied data in a nightly batch still produces expected results.
Automated On-Line Testing
- Foreseen conditions
- Extended lifecycles
- ‘Negative’ testing of conditions not expected
Batch Comparison Testing
- Very high volume of scenarios
- Covers real production data scenarios
With CriticalRiver’s Testing Automation Services, our clients can put enhancements and fixes into production and still sleep at night.
Talent on Demand
Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include:
- Responding to changes in demand
- Meeting evolving business and technology needs
- Cutting labor costs and increasing efficiency and productivity
- Accessing a larger pool of specialized experts
Our Solutions
CriticalRiver’s Oracle C2M Agility Suite
CriticalRiver’s Oracle C2M Agility Suite is a comprehensive set of end-user tools and system optimizers designed to boost efficiency, enhance system performance, and deliver tangible business results without customizing the core application. This is exactly the kind of forward-thinking solution that the industry needs.
This Oracle C2M Agility Suite represents a milestone in elevating the Oracle C2M application end-user experience. The suite contains twelve (12) specialized tools curated for three specific user domains—developers, business users, and system resources—to help increase productivity, drive efficiency, and enhance user satisfaction at every level.
Addresses the challenge of lacking readily available identifiers in the C2M application. The SQL Executor tool provides an in-app solution that allows users to execute simple select statements, dynamically create table result rows, and eliminate the need to open separate applications for database access, enhancing efficiency and the user experience.
SQL Executor
Addresses the challenge of lacking readily available identifiers in the C2M application. The SQL Executor tool provides an in-app solution that allows users to execute simple select statements, dynamically create table result rows, and eliminate the need to open separate applications for database access, enhancing efficiency and the user experience.
Addresses the complexity of utility bills generated by Oracle C2M. The Bill Analysis tool introduces a user-friendly interface featuring a visual pie chart breakdown. This innovative solution enhances user comprehension by clearly visualizing the various bill components, with configurable options for defining new chart partitions as needed.
Minimizes the challenge of repetitive data extraction for customer service executives. This tool introduces a template configuration within the C2M application, enabling users to effortlessly generate specific data lists with just a few clicks, eliminating the need for external applications, and ensuring quick access to essential information.
This tool helps visualize field activities within C2M by seamlessly integrating geospatial data using Google Maps. It offers an intuitive and interactive interface for tracking ongoing or recently completed activities, optimizing field operations, and making decisions based on spatial context.
This tool addresses the complex task of individual approval for multiple adjustments in Oracle C2M by streamlining the process. It provides approvers with a centralized portal to efficiently view, approve, and freeze adjustments, saving time and enhancing the approval workflow.
This tool introduces a user-friendly interface to address the manual and time-consuming process of transferring unallocated payments in Oracle C2, enabling customer service reps to efficiently transfer multiple payments from the suspense account to the appropriate customer’s account, streamlining the process, and providing visibility into recently transferred payments.
Optimizes user efficiency within C2M by presenting a consolidated portal for streamlined updates across account, person, service agreement, service point, and premise entities. This user-friendly solution enables easy viewing and modification of characteristic types on one centralized page, enhancing overall efficiency and reducing the need to navigate multiple entity pages.
This tool streamlines the bill verification process in Oracle C2M by introducing a user-friendly interface and providing customer service teams with a summarized view of accounts with billing errors. This helps reduce manual effort and ensures easy identification of errors for efficient analysis and resolution. This portal enhances visibility by displaying the total count of completed, pending, and unbilled accounts, minimizing dependency on external lists for error identification.
Enhancing utility customer transparency, this solution addresses the absence of net metering information in C2M. It provides a single portal for users to access detailed information on a customer’s generated and consumed energy, along with dollar value calculations. Key features include viewing account details and tracking true-up details, offering comprehensive insights into Net Metering durations, and facilitating informed decision-making.
Bill Analysis
Addresses the complexity of utility bills generated by Oracle C2M. The Bill Analysis tool introduces a user-friendly interface featuring a visual pie chart breakdown. This innovative solution enhances user comprehension by clearly visualizing the various bill components, with configurable options for defining new chart partitions as needed.
Rapid Reports
Minimizes the challenge of repetitive data extraction for customer service executives. This tool introduces a template configuration within the C2M application, enabling users to effortlessly generate specific data lists with just a few clicks, eliminating the need for external applications, and ensuring quick access to essential information.
Activity Map
This tool helps visualize field activities within C2M by seamlessly integrating geospatial data using Google Maps. It offers an intuitive and interactive interface for tracking ongoing or recently completed activities, optimizing field operations, and making decisions based on spatial context.
Mass Adjustment Approval Portal
This tool addresses the complex task of individual approval for multiple adjustments in Oracle C2M by streamlining the process. It provides approvers with a centralized portal to efficiently view, approve, and freeze adjustments, saving time and enhancing the approval workflow.
Suspense Payment Transfer Portal
This tool introduces a user-friendly interface to address the manual and time-consuming process of transferring unallocated payments in Oracle C2, enabling customer service reps to efficiently transfer multiple payments from the suspense account to the appropriate customer’s account, streamlining the process, and providing visibility into recently transferred payments.
Customer Characteristics View
Optimizes user efficiency within C2M by presenting a consolidated portal for streamlined updates across account, person, service agreement, service point, and premise entities. This user-friendly solution enables easy viewing and modification of characteristic types on one centralized page, enhancing overall efficiency and reducing the need to navigate multiple entity pages.
Account Bill Verification Portal
This tool streamlines the bill verification process in Oracle C2M by introducing a user-friendly interface and providing customer service teams with a summarized view of accounts with billing errors. This helps reduce manual effort and ensures easy identification of errors for efficient analysis and resolution. This portal enhances visibility by displaying the total count of completed, pending, and unbilled accounts, minimizing dependency on external lists for error identification.
Net Energy Meter Portal
Enhancing utility customer transparency, this solution addresses the absence of net metering information in C2M. It provides a single portal for users to access detailed information on a customer’s generated and consumed energy, along with dollar value calculations. Key features include viewing account details and tracking true-up details, offering comprehensive insights into Net Metering durations, and facilitating informed decision-making.
Revolutionizes alert functionalities in C2M. This tool introduces a user-friendly setup by eliminating the need for multiple plug-in algorithms and offering configurable components that empower users to define conditions for alert creation. With this configuration, a single Control Central Alert efficiently determines and displays relevant alerts based on user-defined inputs, enhancing flexibility and reducing complexity in managing alert algorithms.
Transforms the Sync Request creation process in C2MO by introducing a flexible algorithm. This tool also eliminates the need for multiple plug-in algorithms by offering configurable components, enabling implementers to define conditions and parameters for Sync Request creation. With simplified configurations, this tool efficiently handles the creation of multiple sync requests, reducing implementation complexity and providing a more adaptable and streamlined approach.
It revamps file upload processes in Oracle C2M and introduces a versatile algorithm. The solution eliminates the need for multiple dedicated file upload algorithms by offering a unified approach. Configurable components empower users to define file processing procedures, ensuring adaptability and reusability across various file upload scenarios within C2M.
Configurable Control Central Alerts
Revolutionizes alert functionalities in C2M. This tool introduces a user-friendly setup by eliminating the need for multiple plug-in algorithms and offering configurable components that empower users to define conditions for alert creation. With this configuration, a single Control Central Alert efficiently determines and displays relevant alerts based on user-defined inputs, enhancing flexibility and reducing complexity in managing alert algorithms.
Configurable Sync Request
Transforms the Sync Request creation process in C2MO by introducing a flexible algorithm. This tool also eliminates the need for multiple plug-in algorithms by offering configurable components, enabling implementers to define conditions and parameters for Sync Request creation. With simplified configurations, this tool efficiently handles the creation of multiple sync requests, reducing implementation complexity and providing a more adaptable and streamlined approach.
Configurable File Upload
It revamps file upload processes in Oracle C2M and introduces a versatile algorithm. The solution eliminates the need for multiple dedicated file upload algorithms by offering a unified approach. Configurable components empower users to define file processing procedures, ensuring adaptability and reusability across various file upload scenarios within C2M.
Why CriticalRiver
Meet Our Team Of Experts
Serving our clients’ needs in a changing world requires offering fresh perspectives, real-time insights, and market-leading solutions. Our in-house experts collaborate closely with clients to comprehend their challenges
Scott Birdsong
Senior Vice President
Energy & Water
Scott Birdsong is senior vice president of CriticalRiver’s Energy & Water division, a global operation that specializes in mission-critical engineering and IT services for Electric, Gas, Water, and Wastewater needs.
Scott brings more than 25 years of technology services experience in the utility space, with a track record for grit, quality, and innovation in everything he does. Since joining CriticalRiver in 2019, he has led a formative expansion of the Utilities group on a global scale, growing the team from 36 to more than 150 professional engineers, IT consultants, team leaders, and operational support staff in the United States, Canada, India, Costa Rica, and the Philippines.
Prior to joining CriticalRiver, Scott held IT and management consulting positions with industry giants such as Infosys, Accenture, IBM, Black & Veatch, and Capgemini. He served two terms as Chairman of the Oracle Applications Users Group (OAUG)-Energy and Utilities SIG, designed and managed large Utilities transformation programs, and has twice been accredited with Expanding Excellence awards for the CIS (Customer Information System) Implementation Project of the Year (2019, 2021). Scott graduated cum laude with honors from the University of Houston. He and his wife, Deena, are currently building their forever home in the rolling landscape of the Texas Hill Country.
Thomas Rowan
Vice President
Energy & Water
Thomas Rowan is Vice President of CriticalRiver’s Energy and Water Division. From thought leadership and
solution development to program delivery, Tom is instrumental in driving client and business growth within the utilities industry. He is responsible
relationships for client engagement, solution innovation, and aligning Oracle’s services with customer
requirements.
Applies 30 years of experience and repeated success in the solutioning and successful implementation of
leading-edge digital transformations with Electric, Gas, and Water distribution utilities. Provides
transformational leadership to large cross-functional teams focused on technology modernization and
evolution aligned with current needs, emerging requirements, and the digital “Utility of the Future.” He
has broad sales and delivery management experience across global markets, geographies, local business
practices, cultures, and languages. Is a proven talent for analyzing technologies, processes, practices,
and governance models to implement continuous improvement strategies with highly effective results. Has
a record of accomplishments bringing technical and business objectives into alignment. Collaborative
communicator capable of cultivating solid relationships with partners and building consensus across
organizational levels focused on the achievement of operational objectives.
Deena Birdsong
Senior Director
Energy & Water
Deena Birdsong is Senior Director, Business Integration, in CriticalRiver’s Utilities division, a global
operation that specializes in mission-critical Engineering and IT services for Electric, Gas, Water and Wastewater needs.
Deena brings more than 30 years’ experience in the utility space. The first half of her professional
career was spent managing front and back-office operations at an electric utility in Texas, and the last
half has been focused on technology services. She has extensive experience in CIS transformation
projects in the U.S. and Canada with various solutions, including Harris’ CIS Infinity and Oracle’s
CC&B/C2M.
Prior to joining CriticalRiver, Deena held IT and management consulting positions with Black & Veatch,
Harris’ Advanced Utility Systems, and Mincom, where she built and led teams focused on building
innovative solutions to address challenges faced by utilities.
Deena graduated magna cum laude from the University of Houston. She and her husband, Scott, are empty
nesters and are currently building their forever home in the rolling landscape of the Texas Hill
Country.
Aditya Palagummi
Principal – Energy & Water
India Practice Manager
Aditya Palagummi is the India Practice Manager of CriticalRiver’s Energy and Water Division. His strategic
contributions continue to drive successful project deliveries and uphold CriticalRiver
Inc.’s commitment to excellence in its Energy & Water Division. His capacity to navigate
client interactions extends to effectively communicating the value proposition of CriticalRiver Inc.’s
energy and water business, showcasing the organization’s strengths, and establishing collaborative
partnerships.
With a Master’s in Power Distribution specialization in Smart Grids and 13 years’ experience in the
Energy and Water industry, Aditya commenced his career as a Solutions Consultant, where he played a
pivotal role in spearheading the inaugural Smart Grid pilot project in Assam during his tenure at
Fluentgrid. Notably, he also led the implementation of the first smart prepaid solution for a major
residential community in Mumbai and steered the initial rural electrification project in collaboration
with REC India.
In his role at AutoGrid, which has since been acquired by Schneider-Electric and is now operating as
Uplight, Aditya, in his position as Project Manager, successfully managed diverse projects, including
Distributed Energy Resource Management Systems (DERMS), Virtual Power Plants (VPP), and microgrid
initiatives across the Asia Pacific Region, encompassing India, Singapore, Hong Kong, and Australia.
Leveraging extensive expertise in Energy & Water Solutions, specifically Advanced Metering
Infrastructure, encompassing Meter Data Acquisition, Meter Data Management, Customer Care, and Billing,
Customer to Meter Modules, as well as DERMS and VPP, Aditya further enriched his career by serving as a
Product Manager for Oracle Energy & Water within its Strategy Division before joining with CriticalRiver
Inc.
Michael Joseph Tan
Director-Energy & Water
Philippines Practice Manager
Tep, as he is called by his peers, is a director in CriticalRiver’s Energy and Water Division. He leads the
Energy and Water practice in the Philippines, responsible for client engagement, delivery, training and development, and innovations. He successfully built the entire team in
the Philippines and launched projects such as CriticalRiver’s C2M Training Program and CR UtilityPRO, to
name a few.
Tep has about 17 years of experience in the IT industry, around 13 of them in the Oracle Utilities (Energy
and Water) space. He was an integral part of the CC&B/C2M/CCS Product Development Team for 8 years, working
on all versions of CC&B/C2M/CCS (2.2 to 2.7). As part of product development, he led the team in some key
enhancements, product support, version upgrades, new product development (C2M), etc. Before joining
CriticalRiver, he was the technical lead for EY’s first major C2M implementation, which was awarded Best CIS
Implementation.
Ronaldo Agulto
Principal – Energy & Water
Managed Services Leader
Ronaldo Agulto is the Managed Services Lead of CriticalRiver’s Energy and Water division.
Ronaldo has been in the IT industry for more than 20 years, with 17 years’
experience in application development using the Oracle Utilities Application Framework. He is an Oracle
Certified Implementation Specialist for Customer Cloud Service (CCS), an Oracle Certified Implementation
Specialist for Customer Care and Billing (CC&B), an Oracle Certified Implementation Specialist for
Enterprise Taxation Management (ETM), and a Sun Certified Java Programmer.
Prior to joining CriticalRiver, Ronaldo was a senior manager at Accenture, where he led several Oracle Energy
and Water customer care and billing system implementations, technical upgrades, and production support
projects for 12 years. He has also been a designer and developer for the Oracle Product Development Group
(Manila Delivery Centre) for 4 years, having contributed to the delivery of the v2.0 and v2.1 releases of
CC&B.
Daryll Macaraeg
Principal – Energy & Water
CR-Solutions Leader
Daryll Macaraeg serves as a principal consultant in CriticalRiver’s Energy & Water division. He is a product
owner of CR UtilityPRO, spearheading the development of innovative solutions aimed at enhancing client implementations and user experiences.
With a robust tenure of 8 years in the IT industry, Daryll has dedicated his career exclusively to the Oracle
Utilities Application Framework Practice. His journey began as a developer, engaging in diverse utility
implementations encompassing system integration, change requests, version upgrades, and product support. His
credentials include being an Oracle Implementation Specialist for Customer Cloud Service (CCS) and holding
the Oracle Cloud Service Foundation Architect Certification.
Before his tenure at CriticalRiver, Daryll served as a senior applications engineer at Oracle, contributing
significantly to research and development efforts. His contributions were instrumental in numerous base
enhancements across platforms, including CC&B, C2M, and CCS. His proficiency extends to the core domains of
the Oracle Utilities Applications Framework, notably in CC&B, C2M, and MTM.
Ashleigh Barnes
Manager – Energy & Water
Sales & Operations
Ashleigh Barnes is the Sales and Operations Manager for CriticalRiver’s Energy and Water Practice. She is
responsible for the sales and delivery processes serving utilities in the US,
Philippines, and India. She oversees the timely and effective planning, coordination, execution, and
communication of resource assignments and project needs for all employees, associates, clients, and
partners. As the primary liaison with each of CriticalRiver’s stakeholders, she serves as the initial point
of contact for all operational matters. Ashleigh also serves as an account manager for our electrical
engineering teams and selected utility accounts. She brings personalized interactions and innovative
solutions to help meet the needs of CriticalRiver’s staff, partners, and direct customers.
Our Certifications
Certifications
Customer Cloud Service 2021
Implementation Specialist Certification
Infrastructure Certification
and OCI Saas Platform Relationship
Certifications
Customer Cloud Service 2021
Our Success Stories
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Industry: Utilities, Electrical Distribution Design
CriticalRiver Transforms Customer Experience for a Large Electric Utility in South-...
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CriticalRiver Boosts FMCG Retail with NBA Predictions and Cross-Selling
A leading FMCG retail company with a strong presence across the US.
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A large Electric & Water Authority in the Middle East automates processes with...
The customer is a major electric and water authority providing reliable and quality supply of electricity and water for the sustainable development...
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Industry: Utilities
A Large Publicly Owned Utility in Texas Transforms the Customer Experience through ...
The customer is large municipal Utility, providing electric power and retail energy services to more than 500,000 customers.
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Industry: Utilities
CriticalRiver Helped a small municipal power Utility with Data Migration and Analyt...
The customer’s legacy CIS was cumbersome to manage and unable to support new requirements for accessing and operationalizing data.
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Industry: Utilities
CriticalRiver helps a government entity integrate its digital assets, modernize uti...
A large municipal Utility that provides safe drinking water and wastewater treatment for about 500,000 residential and commercial customers on the...