Comprehensive Oracle Utilities Applications Services

Utilities around the world are undergoing a paradigm shift. Enterprises are besieged with aging infrastructure and system upgrade needs to stay competitive; regulators seek enhancements to customer benefits consequential to smart grid and smart meter investments; industry visionaries are challenging the traditional cost-of-service business model, and developing new revenue streams; and customers are demanding more decision-making with their utilities, from real-time, actionable offers to tailored experiences of how, when and where they want to interact.

In this demanding environment, CriticalRiver, an Oracle Gold Partner, is playing a pivotal role in planning, developing, integrating, deploying and maintaining mission-critical applications for municipal and investor-owned utilities.

We leverage cutting edge technologies and industry best practices to help our clients navigate these challenges by reducing cost, lowering risk, seizing new efficiencies, and accelerating time to market for digitally driven Utilities transformations.

Our utilities practice heads come with deep domain expertise across Oracle Utilities Applications, including:
  • Customer to Meter (C2M)
  • Work and Asset Management (WAM)
  • OU Analytics
  • SOA Suite for OU Integration
Our comprehensive Oracle Utilities offerings include:

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Why CriticalRiver?
  • Demonstrated record of successful implementations and production support after go-live
  • Among the industry leaders in seasoned Oracle Utilities business and technology professionals
  • Preferred partner and supplier of hard-to-find skillsets for C2M/ CC&B/ MDM/ MWM/ WAM/ SOA Suite implementations, upgrades, enhancements and support services
  • Recent and relevant tools, templates and accelerators to reduce the overall time, effort and expense of projects
  • Repeatable, globally recognized "best practices" for application maintenance and support to help Utilities streamline IT operations, eliminate production backlogs, minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
  • Flexible and scalable delivery models leveraging local and offshore experts at a fair price
Use Cases
High Technology

Data Migration, Integration, & Cloud Automation Boosts Productivity

CriticalRiver Helps a Leading Semiconductor Manufacturer Eliminate Redundancies, 25% Reduction in Man Hours, 50% Reduction in System Support Man Hours by Implementing Oracle Integration Cloud


Manufacturing, Finance Modules Automation Improves Operational Efficiency

CriticalRiver Helps a Renowned Semiconductor Company Reduce Support Man Hours by 50% and Increase Productivity by 67% by Implementing Oracle E-Business Suite


Centralized HR Processes Reduces Costs, Improves Users' Experience

CriticalRiver Helps Business Operational Services Company Transform HR Processes and Reduce Costs with Oracle HCM Cloud Implementation and Support


Simplified Orders, Integrated with Improved Billing System Boosts Efficiency

CriticalRiver Automates an IT Company's Accounting Department for Improved Efficiency and Increased Productivity


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