Our Experience Speaks Volumes
- Among the industry leaders in seasoned Oracle Utilities business and technology professionals
- Proven track record of successful implementations and production support after go-live
- Preferred partner and supplier of hard-to-find skillsets for implementations, upgrades, enhancements, and support services
- Repeatable, globally recognized “best practices” for application maintenance and support to help Utilities streamline IT operations
- Elimination of production backlogs / To-Do management
- Minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
- Flexible and scalable delivery options leveraging local and offshore experts at hyper-competitive pricing models
Robotics Process Automation (RPA)
CriticalRiver helps Utility customers with path-breaking Robotic Process Automation (RPA), covering RPA+Omni-Channel, chatbot for CC&B-C2M with end-to-end start/stop service automation. Our Chatbot-driven solution automates high volume processes, eliminates manual labor costs and efforts.
Hyper-intuitive, machine-speed, analytics are essential to unlocking business insights to drive better outcomes. CriticalRiver delivers pre-built analytics on multiple platforms for Revenue, Billing, Payments & Cancellations, Meters, Revenue Protection, Customer Contacts, To-do Management & Field Activities.
CriticalRiver provides the strategy and approach for developing and implementing a Test Automation Program that ensures end-to-end testing automation – Criteria, Scope, Test Assets, Detailed Test Plan – for accuracy and reliability of test results at machine speeds.
Last Mile Support & Production Handover
We offer production support for CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, and SOA Suite. Our cutover support resources are deployed to business & technical teams before go-live to ensure a successful migration.
CriticalRiver’s Oracle Utilities practice provides seasoned professionals across various engagement models to help customers implement, upgrade, maintain, and extend Oracle Utilities applications. Our professionals are well-versed in the leading approaches and technologies.
We offer project services in areas – BI, TI, Managed, QA Services. After go-live, we also offer tailored post-go live support services with dedicated short-term SWAT teams, long-term staff augmentation, and managed support services.
Discover How We Helped Our Customers with Utilities Solutions
Government Utility – Washington
Municipal Utility – San Francisco
CriticalRiver Helped a Large US-based Utilities Customer with Data Migration and Analytics Solution Enabling Them Improve Operational Efﬁciency and Make Informed Decisions
Energy Company – Texas
A large Energy Company in US Enabled with Business Process Automation and Mobile Workforce Management, Digitally Transforming Customer Digital Experience
Energy Company – Texas
Energy Company in US with Integration of Disparate Systems and Implementation of Customer Self-Service Portal
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CriticalRiver Utilities Services
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