Utilities

Our Experience Speaks Volumes

45+

Global Resources

45+

Projects Executed

100%

Referenceable Customers

Why CriticalRiver?

CriticalRiver delivers cutting-edge, services for Oracle C2M/CCS/CC&B transformation projects, including Staffing solutions to drive or augment full implementation or support programs, Robotic Process Automation (RPA) enablement, pre-built Utility Analytics insights, and rapid Testing Automation.
  • Among the industry leaders in seasoned Oracle Utilities business and technology professionals
  • Proven track record of successful implementations and production support after go-live
  • Preferred partner and supplier of hard-to-find skillsets for implementations, upgrades, enhancements, and support services
  • Repeatable, globally recognized “best practices” for application maintenance and support to help Utilities streamline IT operations
  • Elimination of production backlogs / To-Do management
  • Minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
  • Flexible and scalable delivery options leveraging local and offshore experts at hyper-competitive pricing models

Our Offerings

Robotics Process Automation (RPA)

CriticalRiver helps Utility customers with path-breaking Robotic Process Automation (RPA), covering RPA+Omni-Channel, chatbot for CC&B-C2M with end-to-end start/stop service automation. Our Chatbot-driven solution automates high volume processes, eliminates manual labor costs and efforts.

 

Utility Analytics

Hyper-intuitive, machine-speed, analytics are essential to unlocking business insights to drive better outcomes. CriticalRiver delivers pre-built analytics on multiple platforms for Revenue, Billing, Payments & Cancellations, Meters, Revenue Protection, Customer Contacts, To-do Management & Field Activities.

Testing Automation

CriticalRiver provides the strategy and approach for developing and implementing a Test Automation Program that ensures end-to-end testing automation – Criteria, Scope, Test Assets, Detailed Test Plan – for accuracy and reliability of test results at machine speeds.

Last Mile Support & Production Handover

We offer production support for CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, and SOA Suite. Our cutover support resources are deployed to business & technical teams before go-live to ensure a successful migration.

Staffing Support

CriticalRiver’s Oracle Utilities practice provides seasoned professionals across various engagement models to help customers implement, upgrade, maintain, and extend Oracle Utilities applications. Our professionals are well-versed in the leading approaches and technologies.

Project Services

We offer project services in areas – BI, TI, Managed, QA Services. After go-live, we also offer tailored post-go live support services with dedicated short-term SWAT teams, long-term staff augmentation, and managed support services.

Success Stories

Discover How We Helped Our Customers with Utilities Solutions

Government Utility – Washington

CriticalRiver implemented Oracle C2M, WAM, ODM, Fusion-SOA Suites for a government entity integrating digital assets, modernizing systems, to deliver a superior customer experience.
Municipal Utility – San Francisco

CriticalRiver Helped a Large US-based Utilities Customer with Data Migration and Analytics Solution Enabling Them Improve Operational Efficiency and Make Informed Decisions

 Energy Company – Texas

A large Energy Company in US Enabled with Business Process Automation and Mobile Workforce Management, Digitally Transforming Customer Digital Experience

Energy Company – Texas

Energy Company in US with Integration of Disparate Systems and Implementation of Customer Self-Service Portal

Blogs

Top 4 Best Practices for Successful Pole Loading Analysis

Top 4 Best Practices for Successful Pole Loading Analysis

Introduction Utility poles must be designed and constructed with specific safety features in mind. The National Electrical Safety Code (NESC) reports the requirements for the secure installation and maintenance of aerial and buried power and telecommunication...

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Rediscovering growth with Industry 4.0

Rediscovering growth with Industry 4.0

A New Version reigning the industry, or you can call it Fourth Industry Revolution, Industry 4.0 is here to stay. The fourth industrial revolution had adopted computers and automation from the first industrial revolution driven by mechanization through water and steam...

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White Paper
Multi-Cloud Management – The future of Cloud

 

Thought Leadership
Redefining Work & Workforce in Gig Economy – Utilities Perspective

 

CriticalRiver Utilities Services

Resource, Project Services, Value-Added Solutions. CriticalRiver’s Innovation Lab and How We Help Customers with Resources Deployment and offer Value-Added Solutions

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RPA+Omni Channel, Chatbot for CC&B-C2M Utility Problem Statement, Business Impact, CriticalRiver solution, Nimoy Chatbot Studio, Business Benefits, and Customer Experience

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Multi-Platform Analytics & Insights Utility Problem Statement, Business Impact, CriticalRiver Solution, Business Benefits and CriticalRiver’s Analytics Focus Areas

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We provide strategy, approach for developing, implementing a Test Automation Program, validate Test Automation scope, sequence of applications, and execute the program.

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CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, SOA Suite Cutover Assistance, CriticalRiver Solution, Managed Support Services, To-Do Management, Business Benefits

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Let’s Start

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